Patient Services Intermediate

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　　Summary

　　We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for patients, families, and employees.

　　Patient Services Intermediate will provide clerical and Reading Room Coordinator services in an outpatient setting while providing excellent customer service to patients and providers and maintaining a demeanor complementary to medical ethics and Michigan Medicine?s mission, vision, values, and goals.

　　Mission Statement

　　Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

　　Why Join Michigan Medicine?

　　Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

　　What Benefits can you Look Forward to?

　　Excellent medical, dental and vision coverage effective on your very first day

　　2:1 Match on retirement savings

　　Responsibilities*

　　Essential

　　Performs Clerical & Radiology Reading Room duties as directed by Supervisor or Lead:

　　Utilize proper telephone skills in directing and transferring incoming calls.

　　Accurately enter patient, study, and physician information into the Radiology information system (Radiant) and be knowledgeable of the system as it pertains to your duties.

　　Accurately enter codes and pertinent information.

　　Be proficient in digital processes as they pertain to your duties: image archiving; PACS, CD burning, troubleshooting printer problems, and providing comparisons for interpretations.

　　Be proficient in work processes; directing order requests and protocols as per study ordered; promptly providing radiologists with assistance as appropriate per role; monitoring and resolving order issues and unread studies; promptly handling all call reports & STAT reads Liaison between Radiology and all clinics or departments outside of Radiology.

　　Consistently update RRC manual with process and/or workflow changes.

　　Answer incoming phone calls and triage to appropriate location.

　　Accurately record any phone messages and assure they are forwarded appropriately.

　　Receive and assist patients and other customers.

　　Be able to follow customer service guidelines consistently.

　　Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.

　　Ability to work independently in an ever-changing and potentially stressful environment.

　　Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.

　　Good oral and written communication skills.

　　Working knowledge of MiChart, Radiology Information System (Radiant), Life Image, PACS Cube, and Sectra.

　　Promote personal comfort and convenience of patients and families by routinely checking their needs.

　　RELATED DUTIES

　　Interact with patients, staff, and providers in a spirit of customer service, cooperation, and teamwork.

　　Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.

　　Maintains proper attendance.

　　Maintain patient confidentiality and adhere to HIPAA guidelines.

　　Dress appropriately and within departmental guidelines.

　　Assist all co-workers, patients and interdepartmental staff as needed or as pertains to your duties.

　　Coordinate and schedule Radiology procedures.

　　Perform Chaperone duties as required.

　　All RRC duties as assigned.

　　All other related Radiology duties as needed.

　　Float Patient Services Intermediate completes all duties as listed above in addition to providing coverage at the multiple off-site locations.

　　PHYSICAL REQUIREMENTS

　　Can spend 40% of the time assisting technologists, and nurses. Responsibilities include assisting the patient to prepare for the diagnostic examination, walking patients to and from the appropriate changing areas, and walking 1st and 2nd doses of oral contrast preparations to patients. This can also include maneuvering patients with mobility devices through hallways to appropriate changing areas.

　　Assisting team members with tablet distribution, walking to waiting areas to assist patients with filling out questionnaires, and covering for breaks/lunches.

　　Can spend 20% of time with inventory management and infection prevention. Lifting and stocking of linens, oral contrast bottles in refrigerator and on shelves, and unloading and stocking office supplies. Keeping the area clean and in compliance with TJC standards (cleaning workspaces, tablets, counter tops, wheelchairs, and patient waiting spaces).

　　Required Qualifications*

　　High School diploma or equivalent

　　Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.

　　Ability to work independently in an ever-changing and potentially stressful environment.

　　Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.

　　Good oral and written communication skills

　　Strong organizational skills

　　Excellent attendance record

　　Excellent interpersonal and communication skills.

　　Demonstrates critical thinking skills, ingenuity, creativity, and professionalism.

　　Dependability and Flexibility

　　Desired Qualifications*

　　Experience in Customer Service and/or healthcare setting.

　　Previous experience with MiChart, Radiant, Orthopedics, and Radiology is desired.

　　Work Schedule

　　Mon, Tues, Weds, Thurs, Fri, between 7a-7p

　　Work Locations

　　A. Alfred Taubman Health Care Center

　　Outpatient Radiology Dept, Second Floor

　　1620 E. Medical Center Drive

　　Ann Arbor, MI 48109

　　Background Screening

　　Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

　　Application Deadline

　　Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

　　U-M EEO/AA Statement

　　The University of Michigan is an equal opportunity/affirmative action employer.

　　Job Detail

　　Job Opening ID

　　243837

　　Working Title

　　Patient Services Intermediate

　　Job Title

　　Patient Services Intermediate

　　Work Location

　　Michigan Medicine - Ann Arbor

　　Ann Arbor, MI

　　Full/Part Time

　　Part-Time

　　Regular/Temporary

　　Regular

　　FLSA Status

　　Nonexempt

　　Organizational Group

　　Um Hospital

　　Department

　　MM Taubman RAD

　　Posting Begin/End Date

　　2/13/2024 - 2/27/2024

　　Career Interest

　　Healthcare Admin & Support

　　Radiology

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