_SUMMARY_We are currently seeking a PSC Ambulatory I-FOHto join our Dentistry Clinic team. This full-time role will primarily work on-site (SHIFT: Day).

　　Purpose of this Position:The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

　　/A$500 hiring incentiveis available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./

　　_RESPONSIBILITIES_

　　Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflowProvides navigation assistance to all patients and guests Utilizes the electronic health record accurately and efficiently to perform the following functions: o Patient Check-in o Point of Service Collections (Co-payments, Self-pay, and outstanding balances) o Registration o Patient Check-out (Schedule following the standard processes) o Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit EngineEnsures personal workspace and patient waiting areas are neat and sanitized.Responsible for handling patient financial transactions o Cash Box o Cash Collections o Credit/Debit card transactions o Daily reconciliationPromotes the organization and assists in maintaining clinic efficiencyCheck-out patients Provide scheduling support for contracted providers and specialty departmentsProvide support for providers with requests and urgent needsManages special patient needs upon request Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the messageReceives and creates encounters for medical forms and delivers them to the clinical teamAssist with processing of time sensitive patient’s needs, such as patient forms, etc.Perform other duties as assigned_QUALIFICATIONS_

　　/Minimum Qualifications:/

　　High School Diploma or equivalentAt least one year of experience in related field and/or six months of Front of House experienceOne year of customer service experience/Preferred Qualifications:/

　　Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgroundsAbility to work in a fast-paced, continually changing environment Ability to respond appropriately to shifting prioritiesAbility to prioritize work assignmentsConsistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectationsDemonstrates knowledge and understanding of organizational policies and proceduresTechnical proficiency in basic computer skills and applications suca as Microsoft Office and OutlookAbility to work independently and in a team setting/Knowledge/ Skills/ Abilities:/

　　6 months of previous HHS experienceAssociate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environmentCertification from o HFMA OR o NAHAM OR o HBI Patient Access CertificationExperience with Electronic Health Records (EHR) – Epic experience preferredUnderstanding of medical terminology Experience with different payers/insurance requirementsBilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)Title: Patient Services Coordinator Ambulatory I - FOH, CSC Dentistry Clinic

　　Location: MN-Minneapolis-Downtown Campus

　　Requisition ID: 232848