Patient Services Clerk Radiology FT Days - 2305001940

　　Description

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　　DMC Detroit Receiving Hospital, Michigan’s first Level I Trauma Center, helped pioneer the evolution of emergency medicine and currently has one of the busiest and most well-equipped emergency departments anywhere. The first and largest verified burn center in the state is at Receiving, and it is one of only 43 in the nation. Receiving also offers the state’s leading 24/7 hyperbaric oxygen program, Metro Detroit’s first certified primary stroke center, and the nationally recognized and accredited DMC Rosa Parks Geriatric Center of Excellence.

　　Summary Description

　　Under general supervision, as assigned and according to established procedures performs a variety of moderately complex clerical and patient care duties for the designated Radiology department. Schedules, greets and registers patients for various diagnostic procedures. Obtains and verifies insurance information and enters into computer information system. Ensures processing of all necessary paperwork related to specific patients and procedures. Receive patients and visitors to the Department in a courteous, friendly manner.

　　Verify appointments, check-in patients in Capstone, notify appropriate area of Department of patient’s

　　arrival, place orders as needed and coordinate the timely, safe and efficient transport of patients to and

　　from scheduled examinations, diagnostic tests, procedures and treatments. Handle incoming telephone calls, place confirmation calls for scheduled appointments and follow-up calls in a courteous, friendly manner. Assist Technologist in their area (CT/US/x-ray/portables) to safely position, lift, and move patients, as needed. Monitor inpatients and outpatients to be available to address their needs. Assist radiologists and residents, as needed. Promote guest relations; and anticipate and respond to needs of others; provide assistance in a courteous, quick manner, treat others with care and respect maintaining privacy, confidentiality and dignity. Maintain a professional appearance and a clean, safe environment. Performs various other clerical duties such as filing, distributing mail, copying, preparing CD’s, prepare paperwork for scanning and pick up by Medical Records, and other duties as assigned.

　　Qualifications

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　　Minimum Qualifications

　　1. High school diploma or equivalent.

　　2. Six to twelve month’s related on-line computer scheduling experience preferred.

　　3. Knowledge of medical terminology is highly desired.

　　4. Required to have or successfully complete American Heart Association (AHA) Basic Life Support- Healthcare Provider (BLS) training by end of orientation period.

　　Skills Required

　　1. Interpersonal and/or communication skills to coordinate the flow of work, to work productively and to effectively communicate sensitive or confidential information with physicians, various hospital/clinic personnel, patients and families.

　　2. Clerical skills to perform moderately complex duties.

　　3. Computer skills to enter and retrieve data to/from information system database and to do word processing when necessary.

　　4. Physical stamina for frequent walking, standing, lifting and positioning of patients. Ability to push, pull and lift objects weighing more than 100 lbs.

　　Job : Imaging and Radiology

　　Primary Location : MI-Detroit

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　　Hospital/Facility : DMC Receiving Hospital

　　Job Type: : Full-time

　　Shift Type: : Days

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　　Req ID: 2305001940