Job Description:This position is responsible for billing, follow-up, andresolving issues that delay or prevent payment of the patient's accountwithin Intermountain's policies and procedures.

　　Scope

　　1.Greets patients. Answer phones, takes messages, returns calls andprovides neededinformation, while documenting all phone calls accurately andcompletely in the electronic medical record (EMR).2. Schedules patient appointments for visits, procedures, diagnostictests, referrals and/or consultations.3. Registers patients. Confirms, enters, and/or updates all requireddemographic data on patient and guarantor on registration system. Followsprocedures when identifying patients.4. Obtains copies of insurance card(s), forms of ID, andsignature(s) on all required forms. Verify information on appropriateaccounts to determine insurance coordination of benefits,pre-certification/prior-authorization. Complete the Medicare Secondary Payer(MSP) questionnaire when applicable. Verifies insurance to determinecoordination of benefits and obtains authorization and/or referrals asrequired. Screens for non-covered services and waiver of liability (ABN)through automated screening at time of service.5. Informs self-pay patients of liability due and prepayment requirements.Prepare estimate of procedures, calculates advance payment requirements onprevious or bad debt and current balances. Refer potentially eligible patientsto financial counseling and/or contract eligibility vendor(s). Refercomplex or non-compliant patient financial issues to Clinic Manager or RevenueService Center.6. Collects patient payments and provides accurate receipt. Posts payments insystem. Reconciles receipts with cash collected and complete requiredbalancing forms. Documents patient account notes for allinteractions/transactions.7. Maintains department and/or individual work queues and reports as required.8. Prepares medical records for patient appointments by compiling informationfrom various sources to include authorizations and non-Epic documentation.Accurately scans medical records as required for Medical Group or specialtyoffice.9. Promotes mission, vision, and values of SCL Health, and abides byservice behavior standards.10. Performs other duties as assigned.

　　Minimum Qualifications

　　RequiredHigh School diploma or equivalent is required

　　Preferred

　　One (1) year customer service experience is preferred One (1) yearexperience in related/medical field is preferred Understanding of MedicalTerminology is preferred

　　To perform this job successfully, an individual must be able to perform eachessential dutysatisfactorily. The requirements list must be representative ofthe knowledge, skills, minimum education, training, licensure,experience, and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.1. Regular attendance to perform work on site during regularly scheduledbusiness hours or scheduled shifts is required2. Excellent customer service skills, in person and via telephone.3. Ability to work in a fast-paced environment.4. Ability to multitask.5. Strong organizational skills and attention to detail.6. Ability to maintain confidential information.7. Contributes to a positive work environment that is supportive of co-workersand patients needs.8. The employees dependability in reporting for work as scheduled and on-time.

　　Physical Requirements:Interact with others by effectively communicating,both orally and in writing.- and -Operate computers and other office equipmentrequiring the ability to move fingers and hands.- and -See and read computermonitors and documents.- and -Remain sitting or standing for long periods oftime to perform work on a computer, telephone, or other equipment.- and-May require lifting and transporting objects and office supplies,bending, kneeling and reaching.

　　Anticipated job posting close date:01/29/2024

　　Location:Highlands Ranch Clinic

　　Work City:Highlands Ranch

　　Work State:Colorado

　　Scheduled Weekly Hours:40

　　The hourly range for this position is listed below. Actual hourly ratedependent upon experience.$18.29 - $23.69

　　We care about your well-being - mind, body, and spirit - which is why weprovide our caregivers a generous benefits package that covers a wide range ofprograms to foster a sustainable culture of wellness that encompasses livinghealthy, happy, secure, connected, and engaged.

　　Learn more about our comprehensive benefits packages for our, and for our; and our commitment to.

　　Intermountain Health is an equal opportunity employer. Qualified applicantswill receive consideration for employment without regard to race, color,religion, age, sex, sexual orientation, gender identity, national