_SUMMARY:_

　　We are currently seeking a PSC Ambulatory I-BOHto join ourOrthopedic Clinicteam. This 0.80 FTE (64 hours per pay period) role will primarily work on-site (SHIFT: Day).

　　Purpose of this Position:The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position.

　　/A$500 hiring incentiveis available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./

　　_RESPONSIBILITIES:_

　　Provides clerical support to clinical staff, such as basic templating, processing patient forms, and urgent scheduling needsFunctions as a scheduling Subject Matter Expert (SME) for the department they supportMaintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the messageAnswers and responds to in-bound calls to the department from both internal and external customersProvide scheduling support using knowledge of clinical specialties including: more complex scheduling that often requires multiple appointments with different providers and modalities, in-room scheduling, obtain necessary documentation for appointments within the specialtyPromotes the organization and assists in maintaining clinic efficiencyBasic function of check-in to support needsCoordinates obtaining and maintaining designated supplies and inventory for the clinicPerform other duties as assigned_QUALIFICATIONS:_

　　/Minimum Qualifications:/

　　High School Diploma or equivalentA minimum of 1 year of Front of House experience or experience in related field/Preferred Qualifications:/

　　Certification from HFMA, NAHAM, or HBI Patient Access CertificationSolid understanding or medical terminologySolid understanding of payer/insurance plansBilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)/Knowledge/ Skills/ Abilities:/

　　Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgroundsAbility to work in a fast-paced, continually changing environmentAbility to respond appropriately to shifting prioritiesAbility to prioritize work assignmentsConsistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectationsTechnical proficiency in basic computer skills and applications such as Microsoft Office and OutlookFloat pool positions require the ability to travel between sites in an expeditious mannerDemonstrates knowledge and understanding of organizational policies and procedures Ability to lead others in their daily work following standard processes Ability to assist with onboarding new employees providing them with the tools they need to be successfulTitle: Patient Service Coordinator Ambulatory I - BOH, CSC Orthopedic Clinic

　　Location: MN-Minneapolis-Downtown Campus

　　Requisition ID: 240202