Description

　　What You'll Do

　　As a Field Service Technician, you will work on-site at terminal locations in Calgary and and Edmonton. You will provide support to regional REMPREX clients through installing, troubleshooting, and servicing technology for our automated gate systems. You will do this through utilizing built-in diagnostics and external testing equipment to ensure proper functionality. The Field Service Technician will perform preventative maintenance and attend to any reported errors or broken equipment. You’ll play a key role in ensuring REMPREX technology in the field is properly functioning and reporting any exceptions to the otherwise automated processes.

　　Responsibilities

　　Apply knowledge of electronics, electrical circuits, mechanics, and programming through maintenance, installation, and auditing of the AGS

　　Work with clients, by phone and in person, to identify operational and technical issues, and communicate potential downtime prior to beginning repair

　　Install, repair, and document equipment and other products; replace defective units and components, as appropriate

　　Properly apply and fill out Red Tags to defective parts and place on the Return Merchandise Authorization (RMA) shelf

　　Prepare all necessary information, tools, and parts to complete daily responsibilities

　　Accurately plan out all dispatches for the day

　　Prepare necessary parts to accommodate required repairs as well as unforeseen occurrences

　　Perform an audit of the service vehicle, including safety equipment, tools, tires, damage, and cleanliness

　　Prepare, review, and complete work orders, Global Monitoring System (GMS) tickets, and Red Tags

　　Prepare the work area with all required safety postings and clean up the work area upon completion of required work

　　Safely operate a service vehicle for transportation purposes to and from the work area

　　Provide top-of-the-line customer service to REMPREX clients

　　Arrive on-time and in appropriate clothing

　　Demonstrate a positive attitude

　　Engage the client in meaningful conversation to explain repair information and estimated completion time

　　Perform in-house hardware troubleshooting and repair

　　Provide assistance to TSG Level I Support Technicians between dispatches

　　Maintain a clean work environment in the lab, vehicle, and warehouse

　　This role is a full-time position, consisting of 40 business hours, and may require the Field Service Technician to travel on short notice to assist other field sites. The role may require the Field Service Technician to work non-standard hours including weekends and holidays.

　　What You’ll Need

　　Minimum of two (2) years’ experience in a field service environment

　　Proficiency in Microsoft® Applications

　　Basic knowledge of AC, DC, and low voltage power

　　Basic knowledge of networking including, ping, DHCP, and IP addresses

　　Capable of safely handling hand and power tools

　　Ability to prioritize tasks and work under pressure in a fast-paced environment

　　Must be able to work in a team environment

　　Driver’s license with a clean Motor Vehicle Record (MVR)

　　Excellent customer interface and communication skills, verbal and written

　　Physical Requirements

　　Capable of lifting 75 pounds with or without reasonable accommodation

　　For lift bucket safety, weight cannot exceed 250 pounds, including tools

　　Work Environment

　　The Field Service Technician works directly with equipment located at intermodal train yards, and as a result is required to wear appropriate safety attire, i.e., boots, vest, safety glasses and hard hat.

　　Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.

　　Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.

　　Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.

　　Innovation | We challenge conventional thinking to continually improve the products and services we offer.

　　Transparency | We say what we mean, mean what we say, and do what we say we’ll do.

　　Location

　　This roles primary location is in the Calgary area 4x per week, and one day per week at our Edmonton location.

　　Who is REMPREX and Why Are We Hiring?

　　Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. Click here to see it for yourself! (https://www.youtube.com/watch?v=hqWldjaE_qk&t=95s)

　　What We Offer

　　Competitive compensation & a comprehensive benefits package that includes medical, dental, vision, life, disability, flexible spending, 401k + match and more!

　　Paid Time Off

　　Tuition Reimbursement

　　Employee Assistance Program

　　Employee Referral Program

　　A Diverse & Inclusive Company Culture that offers genuine teamwork

　　Ready to build your career with an industry leader?

　　REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today!

　　If this role isn't what you're looking for, please consider other open positions. (https://recruiting2.ultipro.com/REM1009REMP/JobBoard/9413b810-142c-419b-81e1-2bfb9dad0157/?q=&o=postedDateDesc&w=&wc=&we=&wpst=)