Patient Resolution Specialist

　　Job Description

　　Purpose & Scope:

　　The Patient Resolution Specialist promotes an excellent patient experience by responding to patient/family/caregiver grievances that may result from an unsatisfactory experience after discharge. This position is responsible for investigating and drafting the written response to grievances in accordance with the VHC policies and regulatory requirements.

　　This position facilitates resolution through interface with medical, clinical and non-clinical staffs as appropriate.

　　Education:

　　Bachelor's degree in Nursing or other relevant clinical degree.

　　Master's degree

　　Experience:

　　2 - 3 year's experience in patient care.

　　Manager role experience.

　　Certification/Licensure:

　　Licensed as a Registered Nurse by the Virginia Department of Health Professions or c ompact state licensure in nursing is preferred.

　　Skills:

　　Professional writing and proofing skills required ensuring documents meet standards.

　　Strong Interpersonal skills and attention to detail.

　　Ability to organize work and seek help on tasks where needed.

　　Ability and willingness to learn new software applications.

　　Experience in customer interactions and detailed review of health-related materials.

　　Strong interpersonal skills and attention to detail.

　　Ability to organize work and seek help on tasks where needed.

　　Ability and willingness to learn new software applications.

　　VHC Health™ has provided exceptional medical services to the Washington, DC metropolitan area for more than 75 years. A proud member of the Mayo Clinic Care Network, a national network of independent healthcare organizations, the Hospital prides itself on offering the latest technological advancements and medical practices. Virginia Hospital Center was recently designated a Newsweek 2020 Best Maternity Care Hospital, received a 5-star rating from the Centers for Medicare and Medicaid Services (CMS) and once again named a Leapfrog Top Hospital in 2019. Virginia Hospital Center is designated as a Magnet hospital® by the American Nurses Credentialing Center, is a 453-bed not-for-profit teaching facility offering comprehensive healthcare and multiple, independently recognized Centers of Excellence