Description

The Patient Relations Specialist collaborates with caregivers and hospital departments to provide a service-centered experience for patients and families. The Patient Relations Specialist serves within the department of Patient Experience, Quality Division. The representative role provides support and is accountable for the operational implementation of the ministry-wide Patient Experience goals, initiatives, and programs; and will be responsible for assisting with planning, designing and directing performance improvement work in alignment with the Value Quadruple Aim (Quality, Service, Cost Excellence, and Caregiver Experience.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Mission Hospital Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

Graduation from an accredited school of nursing.

upon hire: California Registered Nurse License.

5 years Customer Relations, social services, or clinical experience (or combination).

1 year In a hospital/healthcare or clinical setting.

Preferred Qualifications:

Bachelor's Degree Accredited educational institution.

Experience with a Quality Risk Event Incident Reporting System.

Experience with an Electronic Medical Record System.

Experience with Excel, and data analysis.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 343239

Company: Providence Jobs

Job Category: Clinical Administration

Job Function: Clinical Support

Job Schedule: Full time

Job Shift: Day

Career Track: Nursing

Department: 7500 MH PUBLIC RELATIONS

Address: CA Mission Viejo 27700 Medical Ctr Rd

Work Location: Mission Hospital Mission Viejo

Workplace Type: On-site

Pay Range: $53.25 - $82.68

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.