JOB REQUIREMENTS: Patient Relations Representative - 28790DESCRIPTION/RESPONSIBILITIES: Work Schedule: This is a full-time, 1.0FTE position that is scheduled to work Monday through Friday from 8:00am to 5:00 pm. Hours may vary based on the operational needs of thedepartment. This position is remote for individuals living in Wisconsinor Illinois. We are seeking a Patient Relations Representative to: *Serve as an initial contact for patients, families, visitors, and staff.* Perform the initial intake for incoming issues (including patientgrievances/complaints and contacts from staff). * Managegrievances/complaints and other cases with low to moderate complexity.At UW Health, you will have: * An excellent benefits package, includinghealth and dental insurance, paid time off and retirement plans. *Options for a variety of schedules and shifts that offer flexibility andallow for work-life balance. * Access to UW Health\'s Wellness Optionsat Work that support employee/family well-being. * Tuitionreimbursement - UW Health invests in your professional growth by helpingpay for coursework associated with career advancement. Our Commitment toDiversity, Equity, and Inclusion UW Health is committed to being adiverse, equitable, inclusive and anti-racist workplace and is an EqualEmployment Opportunity, Affirmative Action employer. Our integrityshines through in patient care interactions and our daily work practicesas we work to embrace the knowledge, unique perspectives and qualitieseach employee and faculty member brings to work each day. Applicationsfrom Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+and non-binary identities, women, persons with disabilities, militaryservice members and veterans are strongly encouraged. EOE, includingdisability/veterans. Equal OpportunityEmployer-minorities/females/veterans/individuals withdisabilities/sexual orientation/gender identity ***** OTHEREXPERIENCE AND QUALIFICATIONS: Education: Minimum Associate\'s degree inBusiness Administration, Human Resources, Communications or Health Carerelated field Preferred Bachelor\'s degree in Social Work, HumanResources, Business Administration, Education or Health Care Relatedfield Work Experience: Minimum Six (6) months experience in customerservice handling service recovery and/or dispute resolution PreferredOne (1) year patient contact, health care related experience *****APPLICATION INSTRUCTIONS: Other: Applicants ONLY to apply via URL linkprovided! Apply Online:https://ars2.equest.com/?response_id=72bfb4f64183fec7418645c12b820090