Patient Registration Specialist

　　Boston, MA (http://maps.google.com/maps?q=75+Amory+St+Boston+MA+USA+02119) • Patient Services

　　Job Type

　　Full-time

　　Description

　　Under the supervision of the Patient Registration Supervisor, the Patient Registration Specialist is responsible for the provision of excellent customer service, working closely with the scheduling and insurance team to ensure great customer experience, patient registration & documentation, patient flow, opening and closing the receptionist station.

　　Representative Duties:

　　Provides excellent customer service

　　Answer each phone call in a welcoming and professional manner

　　Provide clients with correct and accurate information regarding FCHC services and providers

　　Ask for input for team colleagues if unsure of the correct response to inquiries

　　Refer unusual or difficult situations to supervisor

　　Refer managed care inquiries to an appropriate medical staff member

　　Actively build good working relationships with colleagues and providers

　　Be an active, productive and responsible member of the team

　　At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position

　　Be discrete when obtaining sensitive information from clients

　　Accurately performs registration process for new and existing patients

　　Accurately register and enter all new patient demographic data and insurance information in system

　　Obtain patient insurance data – completed and signed documentation (IIF) and a copy of insurance card and accurately enter into the system

　　Scan patient datasheet into chart

　　Ask each patient at check in to verify existing demographic information and insurance information

　　Accurately record and enter any changes that have been received

　　Collaborates with patient service areas to ensure a positive and effective patient experience Accurately

　　Be encouraging and sensitive in informing all uninsured or underinsured patients that a meeting with the Financial Assistance Advisor is available to them

　　Serves as a resource for patients and others with questions regarding registration

　　Applies knowledge of payer requirements and guidelines to ensure effective reimbursement

　　Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.

　　Mail, and or email all registration forms to patients to complete before 1st visit

　　Adhere to Patient Registration policies and procedures

　　Transferring appointments to be scheduled according to established procedures

　　Ask each patient the name of their primary care provider if patient has not selected a PCP assist in this process by give a list of open paneled providers

　　Ask patients to bring all insurance cards and co-pays to visit

　　If someone’s primary doctor is someone other than a FCHC provider, inform patient of the possible need for a referral authorization, Financial Assistance Advisor and possible financial obligations

　　Adheres to Patent Registration policies and procedures

　　Become familiar with and follow credit and collections policies and procedures as they pertain to patient service function

　　Become familiar with and implement any new or changed procedures and policies

　　Become familiar with the content of the “How To Do Book” and refer to it as often as necessary

　　Follow confidentiality guidelines when making reminder calls for future appointments. Be accurate in giving the time of appointment and the provider name

　　Follow Fenway Health personnel policies and department procedures

　　Shred all papers, which carry any patient information – name, MR#, etc.

　　Meets agency participatory expectation

　　Adheres to all agency and departmental policies and procedures

　　Adheres to all agency and departmental policies and procedures

　　Adheres to the highest principles of patient and client confidentiality

　　Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation

　　Attends all required meetings, in-services and professional trainings

　　Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

　　Serves on agency committees and in professional organizations when requested

　　Attends and participates in departmental meetings

　　Performs other related duties as requested

　　Requirements

　　Minimum of high school graduate or equivalent.

　　Ability to empathize with and coach the patient in navigating the healthcare system

　　Willingness to work with diverse patient population including gay men, lesbians, seniors, students and others

　　Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.

　　Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.

　　Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

　　Preferred Qualifications:

　　Successful customer service background

　　Basic computer skills and knowledge of (Microsoft Office [MS Word, Excel & Outlook], EPIC, other EHRs, etc)

　　Bilingual Spanish/English

　　Knowledge of business procedures desired

　　Calm, patient, flexible and understanding manner

　　Ability to work harmoniously with diverse groups of individuals

　　Experience working with an ethnically, culturally and racially diverse work staff

　　We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.

　　LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply

　　Highly experienced individuals may be compensated at a higher rate

　　Salary Description

　　$22.62 - 24.87 per hour ($44,100 -$48,500 /year)