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Patient Financial Counselor
Patient Financial Counselor-March 2024
Canal Winchester
Mar 30, 2026
About Patient Financial Counselor

  Employment Type:

  Full time

  Shift:

  Description:

  Why Mount Carmel?

  With five hospitals (https://www.mountcarmelhealth.com/find-a-location/) , over 60 free-standing outpatient clinics (https://www.mcmg.mountcarmelhealth.com/) , a college of nursing (https://www.mccn.edu/) , a Medicare Advantage plan (https://www.medigold.com/) , and extensive outreach and community wellness programs, Mount Carmel Health System (https://www.mountcarmelhealth.com/) serves more than a million patients in central Ohio each year, and we've been a pillar of this community for more than 130 years. As a proud member of Trinity Health (https://www.trinity-health.org/) , one of the nation's largest Catholic healthcare delivery systems, our network of caring spans 22 states, 94 hospitals, and 133,000 colleagues nationwide.

  We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.

  What we offer:

  Competitive compensation and benefits packages including medical, dental, and vision coverage

  Retirement savings account with employer match starting on day one

  Generous paid time off programs

  Employee recognition incentive program

  Tuition/professional development reimbursement

  Relocation assistance (geographic restrictions apply)

  Discounted tuition and enrollment opportunities' at the Mount Carmel College of Nursing

  Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You Deserve To Get Paid Every Day!

  Why Columbus?

  The nation's 14th largest city, Columbus, Ohio is one of the fastest growing major metropolitan areas in the Midwest – ranked #1 for population growth, #1 for job growth, #1 for wage growth, and #1 real estate market. And with a vibrant blend of professional sports, world-class attractions, creative cuisines, and a flourishing music and arts scene, you'll never be found wanting for entertainment and experiences to call your own in Columbus. Learn more at www.experiencecolumbus.com !

  About the job:

  Review and analyze rejections that may become patient responsibilities. Assist in obtaining and submitting COB and medical necessity documentation. Assist in correcting diagnostic and procedure code errors. Correcting claims in Epic for rebilling. Reach out to patients to provide education and assistance in third-party collections and establish payment options when insurance has been exhausted. Assist patients in Access One financing and payment plans. My chart communication, as well as phone calls and letters, will be an essential function of this position. Ability to properly document in Epic and communicate with the billing team effectively.

  Requirements/Qualifications

  Education : Associate degree or 2 years of relevant experience

  Proficient use of Epic. Ability to attend all reception leadership meetings

  Understanding of basic billing and coding.

  Ability to read an explanation of benefits. A willingness to research claim denials and explore all options for payment.

  A friendly manner and a willingness to advocate and assist the patient with their financial options.

  2 years of experience with front desk or medical billing or medical billing training.

  2 years of front desk experience and proficient use of Epic.

  Our Commitment to Diversity and Inclusion

  Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

  Our Commitment to Diversity and Inclusion

  Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

  Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

  EOE including disability/veteran

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