**[JOB SUMMARY[This position is responsible for ensuring that all patient interactions/experiences are successful by providing excellent customer service. The Patient Experience Specialist I is responsible for phone, patient communication and administrative functions for the health center(s).

　　[EXPECTATIONS]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}**

　　Adheres to all Harbor Community Health Center (HCHC) policies and procedures.Observes all policies and procedures for the use of time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that employee nametag is visible.Conducts self in a manner that represents HCHCs core values at all times.Maintains a positive and respectful attitude with all work-related contacts.Provides excellent customer service.Communicates regularly with his/her immediate supervisor about departmental and HCHC concerns.Consistently reports to work prepared to perform the duties of the position.Meets productivity standards and performs duties as workload necessitates.Fosters an environment that promotes trust and cooperation among all staff.**[MISSION AND VALUES[Our mission is to provide quality, comprehensive, healthcare and supportive services to those in our community, regardless of their ability to pay. Employees must possess a strong commitment to the mission, policies, goals and philosophy of HCHC.

　　[ESSENTIAL DUTIES and RESPONSIBILITIES [To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}**

　　Answer phones, address all concerns and follow up with proper documentation and notes in the EHR system.Monitor and address tasks in HCHC's patient communication platform according to HCHC procedures.Ensure patient demographics are accurate and complete in the EHR.Deliver messages and route calls from patients to appropriate staff.Ensure all Meaningful Use information is obtained, updated, and verified in the EHR system on an ongoing, daily basis.Maintain department policies and ensure procedures meet HIPAA compliance, are current with industry standards, and are followed.Participates in internal and external audits and projects when necessary.Any additional administrative duties as directed by your Supervisor.[QUALIFICATIONS[Required education, experience and/or training:]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}

　　High school diploma or equivalent

　　At least 1 year experience in customer service/

　　patient services in a health/dental office setting

　　Bilingual English/Spanish