TouchPoint

　　Salary: $65,000 - $70,000/ year

　　Other Forms of Compensation: Annual bonus potential

　　Pay Grade: 12

　　TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

　　Job Summary:

　　Join our outstanding management team as a Patient Services Manager! We foster leadership development and highly encourage autonomy and creativity while being passionate about developing our teams, and focusing on safety, diversity and inclusion. Never dull, this role will have multifaceted responsibilities, to include the planning and supervision of patient food assembly and service, scheduling, and coordinating our room service style MyDining program at a 200 bed hospital in Baltimore. The PSM leads a team of 25-35 hourly Associates and reports to the Director of Dining Services. Our Patient Services and Culinary team work closely together to provide excellent food quality, customer service and healing to our patient population. Anticipated schedule is Monday-Friday, rotating 1 weekend every 3 weeks.

　　Key Responsibilities:

　　Establishes goals and oversees implementation of patient food services needs based upon medical direction, patient population and contract

　　Hires, leads, directs, coaches, trains, and develops patient services team members

　　Follows dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations

　　Stays in sync with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies

　　Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay

　　Ensures patient services staff assists in achieving stated patient satisfaction goals

　　Participates in facility-wide and department Performance Improvement Program and on Performance Improvement teams to improve processes and patient care

　　Follows facility, department, TouchPoint and Compass safety policies and procedures to include occurrence reporting

　　Participates and attends all departmental meetings, staff development, and professional programs, as appropriate

　　Performs other tasks that may be assigned

　　Preferred Qualifications:

　　Bachelors Degree preferred; or Associates Degree plus three years of directly related experience preferred

　　At least 1 year of food service management experience required

　　Registered Dietitian, Registered Diet Technician or Certified Dietary Manager certificate preferred

　　Must be willing to participate in patient/resident satisfaction programs/activities

　　ServSafe certified helpful

　　Proficiency in Microsoft Office

　　Apply to TouchPoint today!

　　TouchPoint is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Associates at Touchpoint are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Applications are accepted on an ongoing basis.

　　Touchpoint maintains a drugfree workplace.

　　Req ID: 1273535

　　TouchPoint

　　ERIN S PRINDLE

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