Who We Are

　　Mt. Baker Planned Parenthood (MBPP) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Washington. We provide high-quality, affordable sexual and reproductive health care for people in 3 health centers in Northwest Washington.

　　At MBPP, care is much more than the services we provide; it's the way we approach our world.  We care with respect and are passionate about helping people lead healthy lives.  MBPP also provides the opportunity to contribute to a powerful mission and perform meaningful work. This means a commitment to providing the absolute best in patient care and education. Our exceptional staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgment-free space for anyone seeking Planned Parenthood services. As an organization, we are focused on equity, diversity and inclusion.  We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. We strongly encourage all persons to apply, including people of color and members of the LGBTQ community.Position Summary *The Patient Care Specialist (PCS) serves as a medical receptionist, welcoming patients, assuring appropriate forms are completed, and completing general front office duties.  The PCS is responsible for checking in and checking out patients and dispensing contraceptive supplies while providing excellent customer service. This position will have some blended duties and also work in the MBPP Call Center at least once a week. *Essential Functions**

　　Provides excellent customer service that is non-discriminatory to all patients regardless of race, color, religion, gender, gender identify or expression, marital status, veteran status, sexual orientation, age, national origin, disability, or HIV status.

　　Checks-in and/or out patients for all types of appointments offered at MBPP: determines program eligibility, assigns to fee scale, collects payment, ensures electronic forms and paperwork is completed and documented in eClinicalWorks (eCW) and/or EMR as necessary.

　　Schedules all types of appointments offered by MBPP including arrangements for surgical and medication abortion, sterilization procedures, STI screening, contraceptive services, and for emergency contraception.

　　Maintains a professional and friendly attitude.

　　Creates and maintains charts in electronic systems.  Follows proper scanning procedures.

　　Keeps payments secure and in accordance with company policies.

　　Keeps reception area tidy and stocked.

　　Troubleshoots patient concerns in a professional and compassionate manner.

　　Informs callers in a non-directive manner about all services available to them based on the caller's needs and schedules appointments as necessary. 

　　Assists patients in enrolling in special funding programs such as MERCK, State Funded Service and/or coordinating follow up.

　　Sells all FDA approved contraceptives, including emergency contraception and other supplies prescribed by MBPP practitioners.

　　Collects appropriate payment and ensures secure handling in accordance with company policies.

　　Enters proper information into the medical information system

　　Answers phones, directs calls, schedules all types of appointments and answers questions as appropriate to license and training.

　　Ensures triage notes are quickly passed on to appropriate staff

　　Help individuals and families complete their Washington Healthplanfinder application and enroll in health insurance coverage.

　　Support individuals and families with cultural, linguistic, disability or other special ne