Requisition Number: 506215 Why Maple Grove Hospital? At Maple Grove Hospital you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 24 clinics which includes 13 primary clinics, 5 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (5,000 deliveries per year and over 50,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list, 2023 Women's Choice Award Best Hospitals list. Benefits the North Way! As Maple Grove Hospital is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits. Adoption Reimbursement up to $3000 per child! Child Care Discount Program with New Horizon 10% off weekly childcare tuition! Education/Tuition Reimbursement 24/7 Fitness Center Access for all benefit eligible team members! Commitment to Diversity, Equity & Inclusion At Maple Grove Hospital we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include: Addressing system racism and inequities through our Safer Work Environment (Safer) initiative Use of pronoun badges and preferred names Encouraging cultural awareness through education and training About this position The Patient Care Facilitator (PCF) proactively directs customer care from shift to shift to ensure customers receive an exceptional experience of care. Primary accountabilities include care coordination, quality, and customer and family satisfaction. The PCF effectively allocates resources by assuring appropriate customer assignments, staffing and scheduling and provides direct customer care as needed. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital. Requirements Education * Associates Degree in Nursing; Bachelor's Degree in nursing preferred. Experience *Must have previous NICU Experience. * Demonstrated ability to maintain composure in high stress situations; acts quickly in response to critical situations. * Previous experience and participation in care coordination and quality management activities preferred. * Solid PC skills to include electronic medical record, MS applications, etc. * Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience. * Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others. * Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations. * Ability to maintain quality, safety, and infection control standards. * Must be able to read, write and speak effectively in English. Licensure/Certification * Current licensure and registration as an RN in the State of MN. * Current BLS certification for all areas of nursing practice required. The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles. Work Group: Maple Grove Hours per two week pay period: 60 Shift: Evening/Night 12 hours Weekend Requirement: Every 3rd Weekend Call Requirement: None Remote or On-site: On-site FLSA Status: Non-Exempt Benefits: Yes Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.