Overview

　　Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

　　Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

　　Responsibilities

　　Responsible for accurate data entry of incoming prescriptions, if required

　　Responsible for accurate selecting billing and shipping methods for incoming patient orders

　　Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

　　Document patient reported information into TherigySTM

　　Provides resolution to customer service issues to ensure member satisfaction

　　Work with members to provide resolution to payment related issues on accounts/orders

　　Maintain and keep reasonable production as determined by supervisor

　　May assist in orienting and training new employees

　　Responsible for completing all mandatory and regulatory training programs

　　Perform other duties as assigned

　　Qualifications

　　Attendance Requirements:

　　Must be available, and on-time for scheduled work shifts.

　　Must be able to work nights and weekends, as required.

　　Educational Requirements:

　　Minimum: High School Diploma or GED

　　Preferred: Pharmacy technician or related certification

　　Experience:

　　Experience in a customer service-related field

　　Preferred: 6-12 months experience as a pharmacy technician

　　Required (Mississippi Employees):

　　Registered with the State of Mississippi as a Pharmacy TechnicianSpecial Conditions of Employment:

　　Drug test

　　Initial and continuous exclusion and sanction/disciplinary monitoring

　　Any and all additional eligibility requirements based on the specific position

　　Compensation

　　$15.84-17.69 per hour.

　　The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience,and education.

　　KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state , and federal regulations as it pertains to minimum wage requirements .

　　Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/12048/patient-care-advocate-specialty-pharmacy-technician/job?mode=apply&apply=yes&in_iframe=1&hashed=-336031866)

　　Job Locations US-MS-Flowood

　　Posted Date 1 month ago (1/11/2024 4:46 PM)

　　Requisition ID 2024-12048

　　# of Openings 1

　　Category Pharmacy

　　Location : Location US-MS-Flowood