Patient Account RepresentativeJob ID272471

　　LocationUS-PA-Camp Hill

　　Experience (Years)1

　　CategoryCorporate - Central Billing Office

　　Street Address225 Grandview Avenue

　　CompanySelect Medical

　　Position TypeFull Time Regular

　　Overview

　　Patient Account RepresentativeStarting at $16.00 per hour

　　Why work for Select?We are committed to your growth and success!-Career Advancement opportunities-Competitive pay, benefits and PTO-Eligible for referral bonuses-Thorough orientation program-Team oriented environment- No required weekendsDo you enjoy puzzles and research? Are you results-oriented? If so, our Patient Account Representative position may be a phenomenal career for you within Select Medical!Our dynamic team has the responsibility of resolving outstanding insurance claims so that our patients are not impacted.We offer an exceptional employee experience, full-time hours, full benefits, paid training, and advancement opportunities.Our team offers flexible, first shift, Monday through Friday schedules. This would include two fifteen minute breaks and one half-hour lunch. We allow for casual work attire, jeans are our norm!As a member of the Account Receivables team, you will resolve unpaid insurance claims balances accurately. You will independently work towards daily goals with the greater team goal of ensuring our patients are not billed incorrectly.Our paid-training will ensure you are given the tools and foundation to analyze accounts and the ability to contact the payors (Insurance Companies) in a professional fashion.

　　Responsibilities

　　Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.Manage correspondence related to designated work load.Address incoming center/field inquiries as necessary and in accordance with departmental guidelines.Identify and resolve issues impacting the timely collection of open receivables.Provide timely notification to the appropriate managerial staff of any identified payor issues.Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.As necessary, request account adjustments as identified via write off requests and refund requests.Recommend accounts to an outside agency based upon company guidelines.Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary.Meet the expectations and goals for productivity and cash targets as set forth by managementPerforms other duties or special projects as assigned.

　　Qualifications

　　POSITION REQUIREMENTSHigh School Diploma or GEDOne year of customer service experience - Retail/Hospitality/Banking/HealthcarePREFERRED QUALIFCATIONSOne year of experience in an office setting, medical environment preferredComputer skills, including Microsoft Office products, and familiarity with internet researchStrong organization skills and the proven experience in the ability to problem solve.Adaptable, detail orientation and strong organization skills are preferred.Excellent verbal and written communication skillsStrong interest to develop career pathWorking Conditions:Office Environment

　　Additional Data

　　Select Medical strives to provide our employees with a solid work-life balance, as w understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.An extensive and thorough paid orientation program.Hybrid Remote Work StructurePaid Time Off (PTO) and Extended Illness Days (EID).Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.A 401(k) retirement plan with company match.No Required Weekends

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　　Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.