Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Healthcare isn't just changing. It's growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities.

　　Who are we? Optum360. We're a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

　　The Patient Access Supervisor is responsible for the supervision of the daily operations specific to their unit. The Supervisor oversees and directs work team's production and performance to insure proper utilization and effectiveness of assigned personnel. They are responsible for defining and delegating team member responsibilities to appropriate personnel in order to ensure a smooth, accurate workflow. The Supervisor works in tandem with the other department Supervisors to manage the daily production of the Patient Access team and assists in managing the overall operations of the department.

　　This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work normal business hours (12:00pm - 8:30pm) with a weekend on call rotation (could vary some depending on business needs). We are located at St. Joseph's Hospital at: 350 West Thomas Road, Phoenix, AZ, 85013.

　　Primary Responsibilities:

　　Have a working knowledge of computer applications Demonstrate ;eadership and analytical thinking capability Requires working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs including Federal, State and local agencies Have knowledge of basic medical terminology Organizes workflow to ensure accurate and timely team performance Supervises the work schedule, ensuring adequate and appropriate coverage of all positions at all times Selects, and delegates training and orientation of new staff Assigns staff responsibilities, and evaluates performance Counsels employees on problem areas of registration and performance Works with staff to develop personal development plans, identify areas for improvement, and improve performance Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows Participates in administrative staff meetings and attends other meetings as assigned Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas and methods to improve quality of department / hospital operations Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow Generates enthusiasm and commitment among Chandler Regional Medical Center employees; fosters and reinforces tan based results

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High school diploma / GED (or higher) 2+ years of in ER Registration 2+ years of experience working in a hospital patient registration department, physician office setting, healthcare insurance company, revenue cycle vendor and / or other revenue cycle related roles 2+ years of supervisor / leadership experience Working knowledge of medical terminology Ability to work normal business hours (12:00pm - 8:30pm) with a weekend on call rotation (could vary some depending on business needs)

　　Preferred Qualifications:

　　Associate's degree (or higher) Bilingual in English and any other language

　　Soft Skill:

　　Client oriented focus

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.