Patient Access Supervisor - Patient Access 5Requisition ID2023-47574CategoryRegistration/BillingOverviewThis Patient Access Supervisor is responsible for ensuring registration is occurring accurately and in a timely manner. This includes coordinating activities and communicating with various departments who are affected by registration information. The supervisor initiates appropriate steps to resolve departmental, interdepartmental, and payer issues that affect registration processes.Schedule: Monday - Friday 11pm-7:30am and on call every third weekend. Flexibility is required.Location:Central Campus700 Children's DrColumbus, Ohio 43205Responsibilities1. Supervises staff assigned to the work unit. Works with the manager in the hiring, terminating, and counseling of staff.2. Oversees staff in a 24/7 operating department.3. Collects and monitors employee's productivity and quality.4. Evaluates the performance of assigned staff and completes the Performance Appraisal form.5. Documents and provides timely feedback regarding concerns received about staff's behavior or job performance.6. Implements and enforces the department's policies and procedures.7. Guides the department to meet the set goals and standards.8. Schedule and conduct monthly team meetings.9. Ensures time and attendance is completed for department each pay period for Patient Accounts.10. Ensures appropriate staffing needs are maintained in all areas of the department.11. Deals directly with various publics including patients, parents, third parties, vendors, management, and staff.12. Acts as a liaison between department and other hospital departments in billing needs and requirements.13. Stays abreast of, and educates staff on, governmental regulations, contract requirements, and anticipated future needs. Ensures that all unit staff is in compliance with governmental regulations.14. Strives to further automate the department.15. Strives to find solutions to hospital wide and department wide operational issues affecting the accounts receivable and/or customer service.16. Develops staff to become empowered decision-makers.QualificationsKNOWLEDGE , SKILLS AND ABILITIES REQUIRED1. Bachelor degree in Business Administration or related field, or equivalent combination of education and experience.2. Five years of experience in leadership / management position preferably in a healthcare environment.3. Ability to effectively initiate and manage multi-disciplined projects.4. Must be able to work and staff hours of operation.5. Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD9 coding, and reimbursement regulations and policies of third party payers.6. Detailed understanding of a managed care environment and its impact on the hospital's bottom line.7. Demonstrated ability to effectively manage multi-disciplined projects and multiple people.8. Excellent communication and customer service skills.9. Working knowledge of mainframe admitting and billing computer systems ( EPIC preferred) and experience using Outlook, Word and Excel.10. Demonstrated traits of teamwork, cooperation, and positive and enthusiastic role model.11. Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with clinicians, managers and external groups.12. Demonstrated ability to identify opportunities for process improvement, identifies solutions and plan for and implement those same solutions.Need help finding the right job?We can recommend jobs specifically for you!Click here to get started.EOE M/F/Disability/Vet