Patient Access RepresentativeReq #:0000135218

　　Category:Billing/Collections/Registration

　　Status:Part-Time

　　Shift:Day

　　Facility:RWJ New Brunswick

　　Department:Patient Access Services

　　Location:

　　Main Hospital - New Brunswick, One Robert Wood Johnson Place, New Brunswick, NJ 08901

　　Provides excellent customer service to all patients, colleagues and other external and internal customers

　　Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work

　　Obtains and accurately documents all demographic information

　　Obtains insurance information and initiates the verification process via third party clearinghouse

　　Completes verification of coverage of all insurances and financial clearance activity has been completed

　　Meets and exceeds department goals including accuracy, point of service collections and productivity

　　Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient

　　Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections

　　Provide back-up support to hospital cashier and complete cashier functions, as assigned

　　Completes Medicare Questionnaire on all patients that are eligible

　　Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing

　　Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned

　　Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes

　　Demonstrates a high level of efficiency, accuracy and productivity

　　Verifies accuracy of patient demographic information to avoid duplicating a medical record

　　Follows department procedures when a duplicate medical record assignment is made

　　Complies with organizational policies on Advance Directives and Patient Rights

　　Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures

　　Maintains department productivity by asking for additional duties when patient flow permits

　　Makes customer needs a priority,

　　Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director

　　Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary

　　Reflects commitment to building a supportive work environment and maintains a positive attitude

　　Works closely and professionally with nursing and ancillary departments to foster a team environment

　　Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department

　　Other duties as assigned

　　Utilize AIDET:

　　Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name

　　Introduce yourself and tell patients about your education, training and competency

　　Duration of the activity or conversation needs to be stated, Let patients know how long something is likely to take

　　Explain what you are doing.This will help to put the patient at ease

　　Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care

　　RWJBarnabas Health is an Equal Opportunity Employer