Job Description

　　Insight Global is seeking 14 Patient Access Center Representatives to join a healthcare system in Miramar, Florida. This Patient Access Center is responsible for answering calls for 50+ offices that are part or affiliated with the hospital system. The hospital system is migrating an additional 50 offices to their phone system and their team is urgently hiring. The PAC Representatives are responsible for answering all phone calls for the offices including patient appointments, prescription refills, rescheduling an appointment, following up on results, etc. The PAC will document these phone calls within the Talkdesk system, complete the request or escalate the call if deemed necessary. The PAC team typically receives 100,000 phone calls per month and an average of 150-200+ calls per week for each Representative to handle. The ideal candidate will have prior customer service or call center experience working within a 100% phone support role and is technically savvy or able to learn computer systems quickly. The PAC team works on site everyday within one of the hospital's corporate offices.

　　Skills and Requirements

　　-6 months-3+ years of call center experience

　　-Bilingual in English and Spanish

　　-Interested and able to work in a 100% phone support role

　　-Technically savvy and quick to pick up computer operations (email, phone systems, documentation platforms)

　　-Able to commit to the schedule - Monday-Friday @ 7:30AM-5:30PM

　　-Able to pass a background check including misdemeanors and felonies

　　-Able to pass a drug screen including marijuana (even if they have a medical card) -Previous healthcare experience

　　-Experience with Epic EMR

　　-Exposure/knowledge of Talkdesk contact center platform null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].