Job Description

　　Do you love helping people every single day? Are you passionate about providing outstanding and high-quality service to patients and their family members?

　　If you thrive in a dynamic environment, excel at multi-tasking and are ready to seek the exciting and important responsibilities of a Patient Access Representative, please consider this fantastic opportunity and apply!

　　As a Patient Access Representative, you are the face of Cedars-Sinai and can make a real difference for our patients. You will be responsible for registering patients presenting to the medical center for treatment. Your priority is to deliver high quality and effective service to our patients and their family members.

　　What will you be doing in this role?

　　The Patient Access Representative performs a variety of Patient Access activities for patients throughout the Medical Center for Inpatient, Outpatient and/or Emergency Services.

　　Patient Access Representatives are responsible for providing patients with a welcoming experience, while facilitating patient’s access to care. The Patient Access Representatives are cross trained to support roles and responsibilities throughout Patient Access, Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival & Registration.

　　The Patient Access Representative has a thorough knowledge and understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, Third Party Liability (TPL), Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Ability to secure signatures on all required forms and answer any inquiries and clearly explain all documents.

　　Patient Access Representatives must have strong social skills to communicate with patients and clinical staff effectively. Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served. Must have the ability to promote positive customer service while working in a highly demanding and complex environment.

　　Qualifications

　　Requirements:

　　High School or GED required. Associate's degree or college diploma preferred.

　　One year of customer service experience required, preferably in a healthcare setting.

　　Two years of experience in healthcare, insurance or related experience preferred.

　　Skills/Experience Sought:

　　Previous work experience in an inpatient or outpatient admissions setting or physician's office, preferred.

　　Knowledge and/or experience in patient accounting or with an insurance payor preferred.

　　Medical terminology preferred.

　　PC literacy: Basic core computer skills and navigation skills. General knowledge of office equipment. Bi-lingual preferred/helpful.

　　Why Work at Cedars?

　　Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b), we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.

　　About Us

　　Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

　　About the Team

　　Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.

　　Req ID : 247

　　Working Title : Patient Access Rep I - Imaging - Per Diem - 8-Hour Day Shift

　　Department : CSRC Imaging Reg and Ops

　　Business Entity : Cedars-Sinai Medical Center

　　Job Category : Administrative

　　Job Specialty : Admissions/Registration

　　Overtime Status : NONEXEMPT

　　Primary Shift : Day

　　Shift Duration : 8 hour

　　Base Pay : $28.50 - $29.49

　　Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.