OverviewAre you looking for a career with premium benefits and the potential for growth?At IC Solutions, a subsidiary of TKC Holdings Inc., we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!We are proud to be a military and veteran friendly employer.About This PositionThe Part-Time Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.Essential Functions, Duties and ResponsibilitiesTrack and manage inmate inquiries (grievances), complaints and responsesAdd and maintain PIN Number InvestigationsAssist facility investigative personnel with reporting needs & tasksManage paperwork associated with RMAs for spare parts used in system maintenanceCoordinate planned site visits and materials delivery through facility securityReport generation to meet facility requirementsReport generation assistance and limited training to new facility personnelProvide weekly update of phone system status, repairs made, open itemsRepair or replace broken telephone setsAssist technical support with system troubleshootingOther duties as assignedWhat You'll NeedHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experienceCustomer service experience3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networkingPosition can require overtime, non-standard schedules and evening or night shiftsBenefitsIC Solutions offers comprehensive benefits to all regular-full time employees:Medical w/prescription coverageBenefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.DentalVisionBasic Life and Basic Accidental Death and Dismemberment InsuranceVoluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for youIC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.EEO StatementWe are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.