Summary/Objective

　　The Parts Manager is responsible for meeting the established goals for profit and return on investment on dealership capital invested in parts inventory through wholesale and retail sale of parts. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff management, security, pricing, marketing, merchandising, displaying, and advertising of parts inventory.

　　Pay for this position is $80,000 to $120,000 annually.

　　Essential Functions

　　Directs and schedules the work of all parts department employees

　　Forecasts goals and objectives for the department including required inventory, pricing, ROI and profit margins

　　Prepares and administers an annual operating budget for the parts department

　　Analyzes sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals

　　Monitors employees daily productivity reports and corresponding payroll records

　　Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer

　　Establishes pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.

　　Implements aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and "self-service" retail customers

　　Takes advantage of all manufacturers' inventory co-op advertising as part of sales promotions

　　Coordinates marketing and sales promotions with appropriate company personnel

　　Establishes individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals

　　Monitors and adjusts inventory to minimize obsolescence of parts in inventory

　　Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory

　　Controls accounts receivables for parts department

　　Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.

　　Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs

　　Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness of inventory control, staff efficiency and public display

　　Directs parts delivery program to wholesale customers

　　Maintains delivery vehicles for delivery program

　　Directs shipping and receiving efforts to ensure timely processing of parts being received and being delivered

　　Establishes and maintains a program to ensure maximum customer satisfaction and loyalty

　　Promptly follows up on customer concerns and complaints. Uses empathy, technical expertise and understanding of company policies to resolve complaints and ensure customer satisfaction and loyalty

　　Establishes and maintains good working relationships with service drive departments and the sales department

　　Establishes and maintains good working relationships with wholesale customers to encourage repeat and referral business. Develops promotions to increase wholesale business.

　　Follows up on parts department orders to ensure parts availability in inventory and ensures availably of all required parts and supplies to complete repairs in a timely manner

　　Checks quality of completed work by parts department employees to ensure quality customer service, inventory control and documentation.

　　Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties

　　Review all accounts payables for department to ensure appropriate payments are made for parts inventory including parts are received and accounted for in accordance with dealership and departmental procedures

　　Understands, keeps abreast of, and complies with regulations that affect parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know

　　Ensures that proper safety equipment is available and being used by employees in the parts department

　　Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed

　　Keeps abreast of new equipment and tools available and recommends purchases

　　Ensures that the work areas and customer waiting area are kept clean

　　Follows all attendance and punctuality standards with adherences to timekeeping standards

　　Follows the Company Code of Business Ethics and Conduct

　　Understands and follows all work rules and procedures and follows lawful directions from Supervisors

　　Upholds the company's non-disclosure and confidentiality policies and agreements

　　Maintains a professional appearance for self and subordinates in accordance with company policy

　　Attends pertinent training on request

　　Attends company meetings as required

　　Other duties as assigned

　　Other Duties

　　Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

　　EEO Statement

　　The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

　　Pay for this position is:Base Pay: $66,560 / YearExpected Pay: $80,000 / $120,000 / Yearly

　　Req Number: 27462

　　Position Code: 772201

　　Type: Full-time

　　Dealership: Volkswagen South Coast

　　Location Address: 1450 Auto Mall Drive

　　EEO Statement

　　The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.