The Department of Facilities Management supports the mission of the Universityof Denver's physical resources in order to provide a healthy and safeeducational environment for campus community through services of thedepartments of Capital Projects and Planning, Facilities Management,Parking & Mobility Services, Auxiliaries & Real Estate, and Business& Operatio

　　Position Summary

　　Performs a wide variety of front-line customer service to the Universitycommunity and external clients. Works in the public eye answering questions,giving directions, fulfilling permit requests, and performing other suchduties as is consistent with customer service. Will also aid in thecoordination of special event parking and liaison between customers,enforcement, and campus safety. Responsible for the management,adjudication, and timely response to customers appealing parking citations.May assist in training new office or field personnel.

　　Essential Functions

　　In addition to following the University of Denver's policies andprocedures, principal responsibilities include, but are not limited to:

　　Performs a wide variety of front-line customer service to the Universitycommunity and external clients. Greets and provides information and materialsto faculty, staff, students, and guests of the University. Completescustomers request for services such as selling a wide variety of parkingpermits, paying parking citations and appealing parking citations. Fosterspositive working relationships with faculty, staff, students, andUniversity guPerforms daily activity of the office operation including but not limitedto: answering multiple phone lines, performing a wide variety of dataentry (i.e., customer permit purchases, citations issued by Officers,and citation payments), responding to customer account inquiries, typingroutine correspondence, processing mail, duplicating, collating anddistributing department material, and making recommendations on purchases toensure office supplies and equipment service requests are made.May train other office or field personnel in duties and skills associatedwith customer service.Act as an intermediary with the public. Must be able to address customerscomplaints in a professional manner while taking the necessary customerservice action. Resolve billing disputes and keep track of accounts that areoverdue and attempt to collect payment.Record all transactions in Power Park FLEX and ensure accuracy of billings.Post transactions to a financial database and reconcile computer reports withoperating reports from FLEX.Prepares, compiles, sorts, files and maintains confidential customerfiles (paper and electronic). Documents the quantity and quality ofservices provided to customers and maintains the spreadsheet that records thestatistics.Receives, adjudicates, and responds to customer citation appeals.Works closely with the coworkers to monitor and improve upon daily officeoperations, includes the implementation of new technologies and operationaltechniques to ensure consistency and efficient office business practices.May work in coordination with the Parking Manager of Customer Service toensure accuracy of the master parking calendar and performs Special Eventsduties in the absence of the primary.Knowledge, Skills, and Abilities

　　Ability to read and interpret documents such as safety rules, operatingand maintenance instructions and procedure manuals.

　　Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers, students oremployees for the organization.Ability to work in a team-oriented environment that requires individualthought and initiative.Capable of facilitating the interactions and diverse needs of a complexorganization.Ability to maintain professional standards of conduct during stressful andoften emotional situations.Possess st ong oral and written communication skills.Superior customer service skills a must.Must pass a complete background check with a clean record, no criminalrecord or felony convictions.Required Qualifications

　　High school Graduate

　　2 years in a customer service/billing position and/or scheduling features.Working knowledge of Microsoft Office Suite.Valid Colorado Driver's License and insurable by the University ofDenver's insurance carrier.Pass a Background check.Preferred Qualifications

　　4-year college degree

　　2-5 years of parking experience including parking management software andecommerceProficient knowledge of the Microsoft Office SuiteKnowledge of University parking operations, knowledge of T2 PowerParkFlex, knowledge in BANNER university softwareWorking Environment

　　Standard office environment.

　　Unexpected interruptions often occur, and stress level is moderate to high.Noise level is quiet to moderate.There are occasions where the employee will be exposed to outdoor weatherconditions.Physical Activities

　　Ability to sit in front of a computer for an extended period.