Job Description

　　Position: Oxbow Bar & Grill – Food Runner/Server Assistant

　　Location: Fort Myers, FL

　　Reports to: Oxbow Bar & Grill General Manager, Assistant General Manager, and/or Supervisor

　　Status: Non-Exempt

　　Job Summary:

　　Servers Assistants will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development. 

　　Essential Functions

　　Thorough knowledge of Oxbow Bar & Grill steps of service and guest interaction.

　　Serves guests in an efficient courteous manner following the proper steps of service

　　Responsible for setting tables, serving food orders, and removing used plate ware and utensils

　　Food running when applicable, ability to carry plates that may be warm or hot

　　Ability to handle station, or when situations arise, the ability to let manager/supervisor know ahead of time so as not to affect the guest experience

　　Polish glassware, utensils, organize clean and soiled linen

　　Perform other duties as management requests to service our guests

　　Follow Covid-19 guidelines

　　Qualification Standards

　　Education & Experience

　　High School diploma or higher

　　Previous hospitality experience required

　　Excellent customer service skills

　　Excellent communication skills, both verbal and written

　　Ability to use technology e.g. tablets, iPads 

　　Physical Demands

　　Ability to lift 20 pounds or more

　　Ability to sit or stand for extended periods of time

　　Ability to communicate clearly

　　Corrected vision to normal range

　　Ability to work long hours as needed

　　Ability to navigate steps to upstairs event space as well as the upstairs deck

　　Mental Demands

　　Make sound judgments quickly

　　Work on multiple tasks, making appropriate progress towards deadlines

　　Able to work independently, take direction, and provide direction to others

　　Manage differing personalities within the office, the hotel, and the community

　　Maintain the highest degree of confidentiality

　　Ability to work effectively in stressful, high-pressure situations

　　Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

　　NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

　　We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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