Overnight Front Desk Crew Member - The Cadence Hotel

　　Niagara Falls, NY Part-time $15.00-$18.00/hour

　　Apply Now →Rupal Hospitality is an EEO employer - M/F/Vets/Disabled

　　We are looking for friendly, professional Night Owls who love working overnight to welcome and assist guests at our brand new vibrant luxury boutique hotel newly opened in 2021!

　　Responsibilities include, but are not limited to the following -

　　Provide the highest quality of service to our guests at all times and anticipate and exceed guest expectations.

　　Organize shift paperwork and balance all room accounts and investigate and analyze any out of balance situations

　　Complete daily revenue and accounting reports

　　Perform all duties on the position certification checklist. Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures.

　　Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest's name at least twice. Anticipate the guest's needs and exceed their expectations

　　Responsible for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management.

　　Comply with hotel and department accounting procedures.

　　Effectively operate the hotel computer system or property management system upon certification.

　　Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).

　　Monitor room availability, selling strategies, discounts and frequent guest program benefits

　　Keep desk area clean. Understand that it is every associate's responsibility to keep the hotel clean and in immaculate condition. Complete daily/weekly cleaning schedule. Assist in maintaining the cleanliness of the Lobby and Entrance.

　　Inform management of any guest or system-related issues

　　Communicate properly and effectively with guests, associates, and leaders to effectively respond to and resolve guest complaints.

　　Please visit our careers (https://rupalhospitality.easyapply.co) page to see more job opportunities.