Outbound/Inbound Supervisor, Fulfillment Services

　　Job Number: JO-2310-10224

　　Location (City, State): Rialto, CA

　　Employee Group: Regular

　　Shift: Day

　　Travel: 0%

　　Site Name: Rialto 3 Fulfillment Center

　　Is Remote Eligible: No

　　Operations Supervisor

　　At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

　　Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Operations Supervisor. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.

　　Role Summary:

　　The Inbound/Outbound Operations Supervisor will establish and report Product Care KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide Customer Service with crucial information to assist with customer interactions and cases.

　　Responsibilities:

　　Supervise the day-to-day activities/mechanisms in accordance to the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity

　　Actively contribute to the development of Radial direct reports

　　Manage seasonal associate workforce. Execute on productivity and daily goals through execution to the Radial Operating Model

　　Keep safe and clean work environment. Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOT

　　Responsible for associate level of safety, quality, and productivity performance

　　Solve and respond to daily issues

　　Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures

　　Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities

　　Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines

　　Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution

　　Implement specific objectives and performance measures for all shift personnel to maximize productivity

　　Lead fulfillment special projects, as needed

　　Accountable for achieving production objectives

　　Monitor all production and personnel statistics and reporting in support of the department operation

　　Reinforce policy and procedure compliance

　　Participates in the Recruiting and Selection process

　　Conducts performance reviews and implements corrective action as appropriate

　　Implementing performance improvement plans and disciplinary actions

　　Interacts with peers and related staff across all departments on the implementation of fulfillment strategies ?

　　Qualifications:

　　Prior experience preferred working in Warehousing, 3PL, Distribution or Manufacturing environment but not required

　　Strong analytical and problem-solving skills

　　Proficient in MS Word, Excel, and Power Point

　　Bilingual English/Spanish desired but not required

　　Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment.

　　Strong process improvement skills (ability to develop and implement processes. Must have demonstrated leadership and strong interpersonal skills Professional verbal and written communication skills

　　Knowledge of WMS is desired

　　College Degree preferred, HS Degree/GED Required

　　Travel:

　　This position is not remote.

　　Travel is not required.

　　Hours: Sunday-Thursday 7am-3:30pm. Must be available to work additional hours as needed.

　　Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

　　Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

　　The pay range for this position is $64,480-$81,249 per year however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Radial offers competitive and comprehensive benefits including medical, dental, wellbeing, 401k, generous PTO and educational assistance to help employees thrive.

　　Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.