Job Family: Customer Services

　　Req ID: 403557

　　As Partner of Choice, Global Business Services (GBS) provides innovative digital solutions and customer-oriented business services for companies and organizations in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more.

　　In Portugal we are already more than 1000 connected people, from over 50 different nationalities, providing added-value services to more than 80 countries.

　　Want to know more about GBS? Check out here (https://new.siemens.com/global/en/products/services/gbs.html) !

　　Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!

　　Are you ready to be part of the change and help us make real what matters?

　　Your mission will be…

　　Review, validate, and process customers sales orders, ensuring their completeness, accuracy and compliant with current business rules and policies;

　　Conduct technical and/or administrative tasks, mainly pre-defined support activities for service operations and delivery (Processes incoming orders, inquiries and/or requests regarding products and/or services);

　　Performs order management for assigned customers within system ERP;

　　Clarify order discrepancies with business units and customers;

　　Resolving and investigating customer and business unit inquiries, supporting customer remotely and onsite, and providing 1st level user support in case of arising commercial and/or technical problems;

　　Act as interface driving complex issues and questions between customer and Siemens business units/ warehouse/ factories / Service Technicians / Engineers / Sales Representatives;

　　Ensure high level quality in all communication on behalf of Siemens with end customer to guarantee their satisfaction.

　　We are looking for someone with…

　　Proficient in Microsoft Office (Outlook, Excel);

　　Proficiency in Italian and English (able to communicate freely with customers and sales managers);

　　SAP knowledge (Module MM/FI and SD, others will be a plus);

　　Service Attitude and customer oriented;

　　Strong communication skills (both orally and writing);

　　Excellent organizational and planning skills;

　　Strong work ethic - we are always acting in name of Siemens;

　　Problem solving and fast thinking will help to resolve daily management issues;

　　Your accuracy and ability to multi-task will help make you a success;

　　Experience in the field of shared services and / or Experience in Customer Service Support Operations.

　　What you can expect from us…

　　A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

　　In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

　　What makes us proud as an employer :

　　Top Companies to work in Portugal 2023 (by LinkedIn)

　　World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)

　　Most attractive company to work in 2023 - 6th place (ranking of Universum)

　　Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)

　　Please attach your CV in English.

　　#Siemens #PeopleAtSiemens #GBSpartnerofchoice

　　Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!