Date Posted:

　　2024-01-23

　　Country:

　　United Arab Emirates

　　Location:

　　United Technologies International Operations, Inc. UAE (DUBAI), Media One Tower, 30th Floor, Office 3001, Dubai, United Arab Emirates; ​P. O. Box 71662, ​Dubai, U.A.E.

　　Position Role Type:

　　Unspecified

　　Primary Responsibilities:

　　Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.

　　Serve as customer’s primary point of contact.

　　Ensure prompt, courteous, and accurate responses are provided to external and internal customers.

　　Track and measure performance results for airline operators.

　　Drive key operational metrics including 98% customer service level.

　　Generate quotes and manage account financials in accordance with contractual obligations.

　　Monitor and expedite core returns to prevent delays in inventory replenishment.

　　Participate in monthly metrics review to measure growth and performance.

　　Problem solves complex issues to determine root cause and implement corrective actions to prevent reoccurrence.

　　Provide AOG support outside of business hours as needed, including weekends.

　　Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes & procedures and implement plan of action.

　　Understand and comply with ITC and import/export regulations.

　　Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

　　We will provide the training, coaching, experience and exposure you’ll need to build relationships and grow in your career.

　　Basic Qualifications:

　　Bachelor’s degree and 5 years of relevant experience OR

　　Advance degree and 3 years of relevant experience OR

　　In absence of a degree, 9 years of relevant experience is required

　　Excellent Communication (written & verbal) & presentation ability in the English Language

　　Possess strong organizational and time management skills

　　Requires strong analytical skills and excellent attention to detail

　　Must be flexible and able to adapt to change; self driven and motivated; able to prioritize and work independently with little direct supervision

　　Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis

　　Proficiency in MS Office suite tools such as Outlook, PowerPoint , Word , Excel

　　Ability to travel approximately 10% of the time across the Middle East countries and occasionally, international travel may be required.

　　Preferred Qualifications:

　　SAP experience is a plus

　　The ideal candidate thrives in a fast-paced customer service environment

　　3-5+ years’ experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role

　　Communication skills (written & verbal) & presentation ability in Arabic language would be preferred

　　Proven experience developing and maintaining strong working relationships with customers in UAE or the neighboring GCC countries

　　RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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　　Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

　　Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.