Key Responsibilities

　　Using Contact Center knowledge and/or experience, recommend and implement products/projects to stakeholders

　　Understanding of supply chain, especially order taking role with customer interface and support customer service representatives (CSR) group

　　New process, project champion and drive implementation as subject matter experts (SME)

　　Analyze customer voices from contact center tool – Contact Reasons, Survey Results, Ticket records, Status of orders

　　Improvement plans proposal to support customers – Company strategy, Management focus (Revenue growth, Productivity improvement, Customer experience, Scalability improvement)

　　Product improvement support through alignment of Marketing and OCE to meet customer needs

　　Functional Knowledge

　　Demonstrates expanded conceptual knowledge in own discipline and broadens capabilitiesBusiness Expertise

　　Understands key business drivers; uses this understanding to accomplish own workLeadership

　　No supervisory responsibilities but provides informal guidance to new team membersProblem Solving

　　Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedentsImpact

　　Impacts quality of own work and the work of others on the team; works within guidelines and policiesInterpersonal Skills

　　Explains complex information to others in straightforward situationsQualifications

　　Education:

　　Associate's Degree

　　Skills:

　　Certifications:

　　Languages:

　　Years of Experience:

　　1 - 2 Years

　　Work Experience:

　　Additional Information

　　Time Type:

　　Full time

　　Employee Type:

　　Assignee / Regular

　　Travel:

　　Relocation Eligible:

　　No

　　Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.