Job Description

　　As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and increased issues.

　　As a Systems Engineer, you will talk to the customer's IT staff on a periodic basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately sophisticated technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be encouraged to work with only general mentorship from senior engineers and management and, in some areas may work independently.

　　Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer happiness is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with two years related experience.

　　Responsibilities

　　The Advanced Customer Services (ACS) is a unit within the Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. ACS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. ACS services are typically requested by large Oracle customers that require the utmost attention to real critically important applications and processes. ACS covers the majority of large scale Oracle customers.

　　Oracle Advanced Customer Services provides unmatched, tailored support that ensures organization’s Oracle technology investments deliver the forefront innovation and performance your business requires to compete, all while coexisting within your IT environment. ACS is industry-leading expertise with the highest customer happiness to support organization’s business every step of the way.

　　Available to work in 24X7 capability.

　　Install, configure, and Coordinate Oracle WebLogic Server

　　Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config.

　　Good WebLogic called out skills.

　　Worked on WebLogic upgrades and patching.

　　Knowledge on Performance Tuning of WebLogic server components and supervising aspects of WebLogic.

　　Good communication and customer leadership skills.

　　At least demonstrated ability with Oracle WebLogic Administrator/Consultant/Support Engineer

　　BE/BTech and/or MS in Computer Science or equivalent preferred

　　Oracle WebLogic / SOA / OCI Certification - Preferred

　　Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus!

　　Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.

　　Sharp technical troubleshooting skills.

　　Good understanding of support processes.

　　Ability to manage increased technical situations & develop action plans.

　　Ability to spot proactive services that benefit of customer.

　　Ability to facilitate issues with Development and Support.

　　Strong analytical skills.

　　Some travel may be required.

　　Diversity and Inclusion:

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. To perform crucial job functions.

　　That’s why we’re committed to crafting a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re encouraged to go beyond what’s been done before.

　　About Us

　　As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

　　When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

　　We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

　　Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

　　We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

　　Disclaimer:

　　Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer