GENERAL SUMMARY:

　　Responsible for selecting, measuring, and fitting eyewear following the doctors’ spectacle prescription specifications.

　　PRINCIPAL DUTIES AND RESPONSIBILITIES:

　　Customize the patient’s spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues

　　Responsible for communicating the preferred lens family of products and the benefits of each

　　Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken

　　Responsible for conducting and recording various measurements that are required to fabricate the lenses

　　Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory

　　Responsible for follow-up with the eyewear orders through completion and delivery

　　Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram

　　Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear

　　Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility

　　Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed

　　KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

　　Requires high school diploma or GED

　　Previous computer experience and basic math skills preferred

　　Previous customer service, retail, or hospitality experience preferred

　　Previous dispensing/optical experience preferred

　　Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes

　　Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:

　　Communication Ownership

　　Understanding Motivation

　　Sensitivity Excellence

　　Teamwork Respect

　　Must practice the customer skills as provided through on-going training and in-services.

　　Must possess the following personal qualities:

　　Be self-directed

　　Be flexible and committed to the team concept

　　Demonstrate teamwork, initiative and willingness to learn

　　Be open to new learning experiences

　　Accepts and respects diversity without judgment

　　Demonstrates customer service values

　　WORKING CONDITIONS:

　　Works in retail optical environment. Requires evening and weekend hours

　　Additional Information

　　Organization: Community Care Services

　　Additional Details

　　This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

　　Overview

　　Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s major academic medical centers, receiving between $90-$100 million in annual research funding and remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical education and training, the health system has trained nearly 40% of physicians currently practicing in the state and also provides education and training for other health professionals including nurses, pharmacists, radiology and respiratory technicians. visitHenryFord.com.Benefits

　　Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.Equal Employment Opportunity/Affirmative Action Employer

　　Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.