Operations Supervisor

　　at Jackpocket

　　Austin, Texas

　　Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

　　As an Operations Supervisor, you will collaborate closely with leadership and cross functional teams to facilitate Jackpocket’s ground level operations. You will participate in decision making and execution of initiatives around personnel management, operational process development and optimization, and day to day lottery operations with the goal of achieving and maintaining operational excellence. This is a full-time, in-person position that requires open availability to morning and evening shifts interchangeably, including weekends and holidays. The starting pay rate for this role is $25-26 per hour.

　　Responsibilities

　　All responsibilities of an Operations Associate – performing OA duties may be required during busy periods

　　Act as a manager-on-duty (MOD) managing scheduling, employee attendance, clock-ins, and breaks

　　Supervise all regular fulfillment center staff needs and lottery processing operations

　　Monitor and understand daily production demands and ensure production needs are met within designated timeframes

　　Delegate responsibilities and rearrange resources and staff as business demands require

　　Resolve interpersonal employee issues that may arise to maintain a harmonious & professional workplace

　　Troubleshoot and resolve any issues that may affect day to day operations e.g. (internet outage, building issues, power outage, inadequate staffing, etc.)

　　May be involved with accurate and timely redemption of higher value “Big winner” tickets

　　Promote a culture of safety and efficiency while adhering to Jackpocket standards and industry regulations

　　Interviewing, hiring, training, and motivation of employees

　　Inventory management and ordering of office supplies and equipment

　　Assist with ad-hoc initiatives as needed

　　Qualifications

　　Flexible schedule including some weekends

　　Demonstrated maturity and leadership ability

　　Analytical thinking and problem-solving ability

　　Possess a sense of urgency required to work in a deadline driven environment

　　Familiarity with technology and ability to operate our proprietary software system

　　Initiative to work with minimal instruction and direction

　　Experience managing shift scheduling for employees

　　Frequent walking and standing and occasionally lift up to 25 lbs

　　Bachelor’s degree or equivalent preferred

　　This is a full-time non-exempt position eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact [email protected].