Operations Reporting & Oversight Manager

　　Company

　　HSB

　　Location

　　Manchester, United Kingdom

　　Role: Operations Reporting & Oversight Manager

　　Location: Manchester

　　Permanent

　　Job Purpose

　　Reporting to the Head of Operations Strategy and Oversight the Reporting and Oversight Manager is a key role in the operation that rely on data-driven decision-making. They play a critical role in ensuring that data is collected, analysed, and reported accurately and efficiently, providing valuable insights to support strategic planning and operational excellence. Outputs from the role should deliver strong customer outcomes to support HSB’s growth ambitions.

　　Key Responsibilities:

　　Data Collection: Oversee the collection of data from various sources within the organization, ensuring the accuracy, completeness, and timeliness of data acquisition.

　　Reporting Systems Management: Manage reporting systems and tools, including databases, business intelligence platforms, and reporting software, to facilitate data collection, analysis, and reporting.

　　Report Development: Create and maintain standard reports and dashboards to provide insights and performance metrics to stakeholders, such as senior management and department heads.

　　KPI Tracking: Define, track, and report key performance indicators (KPIs) that align with the organization's strategic goals and objectives.

　　Compliance Monitoring: Ensure that the organization complies with regulatory requirements by monitoring and reporting on activities related to compliance and risk management.

　　Data Analysis: Analyse data to identify trends, anomalies, and opportunities for improvement, providing insights to support decision-making.

　　Budget and Financial Oversight: Monitor and report on budgetary and financial performance, including tracking expenses, revenue, and variances from budgets.

　　Performance Reviews: Conduct regular performance reviews of processes, systems, and teams responsible for data collection and reporting, identifying areas for improvement.

　　Custom Reporting: Develop ad-hoc reports and analyses as requested by senior management or other stakeholders to support specific decision-making needs.

　　Documentation: Maintain documentation of reporting processes, data sources, and data definitions to ensure clarity and consistency.

　　Stakeholder Communication: Communicate findings and insights to relevant stakeholders, including senior management, department heads, and regulatory bodies, as needed.

　　Risk Management: Identify and report on potential risks and issues related to data quality, reporting accuracy, or compliance to senior management.

　　Process Improvement: Continuously assess and improve reporting and oversight processes to enhance efficiency and effectiveness.

　　Vendor Management: If necessary, manage relationships with external vendors and partners providing reporting and oversight tools or services.

　　Data Security: Ensure that data security and privacy measures are in place to protect sensitive information in compliance with data protection regulations.

　　Audit Support: Collaborate with internal and external auditors as needed to facilitate audits and reviews of financial and operational data.

　　Key Skills & Experience

　　Essential

　　Ability to deliver in a fast-paced and dynamic environment

　　Experience in effectively managing a range of tasks and priorities, simultaneously

　　Proven track record in excellent negotiation, communication and engagement at multiple levels

　　Strong ability to communicate with technical and non-technical colleagues

　　Ability to engage, challenge and influence stakeholders to achieve productive solutions

　　Ability to grow key internal relationships with Directors, Sales & Development Manager, other Managers, Team Members, Underwriters, the Claims Department, and Externally with a range of contacts and customers.

　　IT literate with Keyboard skills, MS Office suite, MS Teams

　　Qualifications & Educational Requirements:

　　Essential

　　GSCE maths and English (or equivalent)

　　Agile

　　Desirable

　　Post graduate Management Diploma or equivalent experience

　　Project Management or Change Management qualification

　　Risk and Audit Awareness

　　BSc or BA Honours or equivalent