Operations Manager 

　　Role Summary 

　　Our client is seeking an Operations Manager to join their rapidly growing team. The Operations Manager is responsible for fulfillment operations including mentorship of a team and the lifecycle of product within their department or area. This includes all aspects related to Safety, Quality, & Productivity. The Operations Manager directs the daily activities of Inbound and/or Outbound operations which may include receiving, pick, pack, & ship processes. The Operations Manager must partner closely with Planning and Forecasting teams to translate overarching business goals into specific shift plans for execution.  The Operations Manager ensures the team will perform in ways that exceed the Clients’ expectations, while exemplifying company values and culture.   

　　Key Results Areas 

　　Manage safety, quality, productivity, and customer delivery promises 

　　Support, mentor, and motivate your salaried and hourly workforce 

　　Responsible for the overall operational execution of the product life cycle within the department  

　　Partner with building leadership to scale the warehouse team based on business demand and forecast 

　　Ensure proper handling of all inventory movements & transactions 

　　Optimize space and capacity in a large fulfillment center environment  

　　Ensure adequate staffing, equipment, and space utilization to fulfill production goals during peak holiday weeks and non-peak periods 

　　Develop detailed operations plans and schedules for peak periods based on high-level parameters provided by upper management 

　　Plan resources (both equipment and staff) to meet growth requirements 

　　Manage and develop the team to optimize productivity and promote growth 

　　Develop, implement, and facilitate processes that focus on achieving measurable improvements to safety, operational efficiency, inventory management, quality, order accuracy and on-time delivery 

　　Maintain environmental, safety and other relevant regulatory compliance 

　　Work with other managers to continuously improve policy, procedures, practices, and training 

　　Ensure the accurate and timely preparation of reports regarding daily and weekly operations 

　　Provide excellent service to all internal and external customers 

　　Actively participate in LEAN programs within the facility, including standardized work, visual management, and 5S 

　　Skills & Qualifications 

　　Must have 5+ years of experience working in a fast-paced warehouse/production/logistics/ high-volume pick, pack production or manufacturing environment, specifically within the Oil & Gas industry 

　　Experience managing a collective team of 50+ employees with 3-5 direct reports 

　　Ability to use KPIs and data to manage and improve processes 

　　Strong interpersonal skills 

　　Successful track record in leadership and supervising the work of subordinates 

　　Strong customer orientation and problem-solving skills including 5W or 8D root cause analysis 

　　Ability to establish priorities and multi-task 

　　Possess professional business demeanor 

　　Strong working knowledge of MS Office Suite 

　　Ability to work effectively in a high-pressure environment 

　　Experience with Project Management, Lean and Six Sigma methodologies  

　　Demonstrated servant leadership behavior 

　　The ability to stand, walk, squat, bend for prolonged periods, and lift up to 50 lbs 

　　 Flexibility for shift schedules that can vary days of the week or hours worked 

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