Operations ManagerJob CategorySales & Customer SupportLocationSeattle, WashingtonReq. ID216727Job TypeFull-timeTesla participates in the E-Verify ProgramWhat to ExpectThe Operations Manager at Tesla is at the forefront of delivering exceptional customer experiences, fostering team development, and overseeing day-to-day vehicle delivery operations. Success in this role demands consistent achievement across customer satisfaction, team management, operations, and financial goals.The ideal candidate combines technical acumen for effective communication, strong time-management skills, and a passion for leading transformative change. To thrive at Tesla, you should be energetic, highly organized, and deeply committed to sustainable energy. While individual contributions are valued, teamwork is crucial for achieving the highest level of success. Recognition is reserved for those who empower their team and contribute to collective success.What You'll DoLead Delivery Vehicle Preparation Team and managing documentationManage vehicle prep operations tasks and projects including but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator supportMeet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective locationProactively mediate and resolve any customer concerns regarding vehicle preparation and qualityRecruit, train, and develop management team and employees ensuring all positions are filled in a timely mannerProvide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelinesEnsure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costsWhat You'll BringBachelor's degree, 2+ years applicable experience, proven track record to meet or exceed goals in a service-focused industry, or equivalentProven capacity to lead field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilitiesExcellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standardsAbility to develop collaborative relationships as a well-respected, trusted partnerAbility to work evening hours, weekends, and holidays in a retail environmentValid driver's license in country of employmentAbility to obtain appropriate state licensing, where applicableCompensation and BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected