Reference #: 5001011438406Operations ManagerGateway Dr, Philadelphia, Pennsylvania 19145

　　POSITION SUMMARY: The Operations Manager implements, oversees and ensures that the services provided in the CRS program adhere to applicable regulations and that the services which are provided meet the needs of the individuals, according to the Individual Support Plan and are of high quality. The Operations Manager develops, completes, and/or oversees the completion of required program documentation, assesses individual needs, coordinates and secures services, trains and supervises staff, attends and leads meetings, communicates effectively with all team members, including family members, and ensures the continuous development and monitoring of programming and services to people for whom they are responsible.DUTIES AND RESPONSIBILITIES:Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetingsProvide timely feedback on employees' job performance, including providing counseling and disciplinary actions up to and including termination as appropriateOversee the management of the program staffing schedules to ensure consistent staffingEnsure that the Program Supervisor and staff comply with implementing and/or overseeing the following, including but not limited to a system of safe practice; fire preparedness; inspection readiness at all times; vehicle maintenance; HIPAA compliance; adherence to individual finance policies and protocols; operational processes including use of petty cash and other policies, procedures and protocols established for the program by a continuous review of program operations, daily guidance, and work with the team for the benefit of individuals supportedEnsure sites operate in accordance with the organization's quality standards for safety, cleanliness and comfort, and state licensing and accreditation standards by, including but not limited to, reviewing and auditing daily practices, physical site audits, vehicle audits, medication audits, Licensing and Inspection Instrument (LII), and along with the Program Supervisor and Program Specialist, leading staff meetings to train staffComplete required trainings to become certified as a medication practicum observer and maintain certificationAssist the Program Supervisor to complete MAR reviews in accordance with established Medication Administration regulationsOther duties as assignedIMMEDIATE SUPERVISOR: Director of OperationsDIRECT REPORTS: Program Supervisor, Life Skills Associates (LSA), Lead LSACONTACTS: Individuals supported, family members/guardians, community members/neighbors, monitors, medical professionals, and Elwyn employeesEDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:One of the following combinations of education and experience:Associate's Degree from an accredited college or university or 60 credit hours AND 4 years of experience working directly with persons with intellectual disabilities ORBachelor's degree from an accredited college or university AND 2 years of experience working directly with individuals with intellectual disabilities - preferred ORMaster's Degree from an accredited college or university AND 1 year experience working with individuals with intellectual disabilitiesOne (1) year of supervisory experienceProgram Specialist experience preferredDemonstrated ability to lead, supervise and provide direction to teams and individual staffKnowledge of applicable regulations including but not limited to chapter 6100 PA state code and Home and Community Based Services Waiver RegulationsKnowledge of health insurances, Medical Assistance, Social Security Administration rules a plusPHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to w ich the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.Gateway Dr, Philadelphia, Pennsylvania 19145Full-timeNon-UnionManagement, Behavorial Health, Direct Care

　　Elwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/Disability

　　We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.