Roastery and Reserve Operations Lead

　　Job Summary and Mission

　　This job contributes to Starbucks success of the Roastery & Reserve Store by assisting the store managers, associate managers, and/or specialists in executing store operations and functions during scheduled shifts. Operations leads are committed to operational excellence through the delivery of high-quality products and service, working cohesively with the greater team to ensure delivery the Roastery & Reserve Experience. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

　　Summary of Key Responsibilities

　　Responsibilities and essential job functions include but are not limited to the following:

　　Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

　　Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team

　　Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Roastery & Reserve experience during each shift

　　Assists with new partner training

　　Contributes to positive team environment

　　Delivers legendary service to all customers

　　Develops positive working relationships with shift team

　　Executes operational assignments during scheduled shifts. Leverages functional systems consistently to support delivery of Roastery & Reserve Experience

　　Follows Roastery & Reserve operational policies and procedures, including those for cash handling, safety and security

　　Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards

　　Maintains regular and consistent attendance and punctuality

　　Storytelling and communication of the Princi brand, food and culture

　　Basic Qualifications

　　Customer service experience in retail and/or restaurant environment

　　Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

　　Ability to carry 35lb on a consistent basis

　　Identify, train, and model adherence to health and safety standards at all times

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].