Operations Director - Calibration

　　Job Details

　　Job Location

　　Cal-Tek - NORTH BILLERICA, MA

　　Description

　　COMPANY

　　Cal-Tek, an ATS Company, specializes in delivering comprehensive In-Lab and On-site services for a wide range of electrical, electronic, mechanical, and laboratory equipment. At Cal-Tek, we uphold a commitment to quality and embrace a culture of continual improvement as foundational principles in our operations.

　　The Applied Technical Services Family of Companies (“ATS” or the “Company”) is a leading provider of critical testing, inspection, and certification services. The Company serves a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense.

　　ATS is headquartered in Marietta, GA and employs over 1,900 team members at approximately 70 locations across the United States. Our purpose is to create a safe and reliable world.

　　ROLE

　　Cal-Tek is actively seeking a qualified Operations Director to assume company-wide responsibility for infrastructure oversight. This role entails ensuring continuous improvement and the seamless daily operations of the business, reflecting our dedication to efficiency and excellence.

　　Responsibilities:

　　Operational Management:

　　Provide effective supervision of daily operations.

　　Manage the Profit & Loss (P&L) for the laboratory, achieving profit, revenue, and cost goals.

　　Report laboratory performance to the ATS Management Team.

　　Collaborate with Regional Management to develop forecasts, budgets, and growth plans.

　　Work with Sales and Marketing teams to develop, market, and scale business initiatives.

　　Propose capital expenditure plans to facilitate laboratory growth.

　　Leadership and Development:

　　Demonstrate leadership in meeting production demands, empowering the workforce for continuous improvement.

　　Coach and advise technical and administrative staff, creating a succession plan for sustained growth.

　　Set goals for cross-training and onboarding of new personnel.

　　Provide employee performance appraisals, communicate achievements, areas for improvement, and set objective goals.

　　Client Interaction and Business Growth:

　　Work with customers on services related to Calibration.

　　Assume responsibility for sales and marketing of Calibration services.

　　Develop and implement annual plans focused on business growth, staffing needs, and spatial constraints.

　　Personnel Management:

　　Execute supervisory responsibilities in accordance with company policies.

　　Recommend and conduct terminations of Calibration personnel.

　　Have the authority to hire personnel for Calibration services.

　　Enter into agreements regarding the supply of employer services and purchases of supplies and equipment.

　　Quality and Safety:

　　Collaborate with the Quality Team to ensure adherence to 17025 standards.

　　Manage access to equipment and personnel in Calibration.

　　Ensure all services and supplies meet the highest quality and safety standards.

　　Qualifications

　　Requirements:

　　Minimum 10+ years of related professional experience leading a calibration lab.

　　5 years of prior management experience leading a team.

　　Prior Profit & Loss responsibilities required.

　　Exceptional customer service skills.

　　Strong written and verbal communication skills.

　　What will set you apart:

　　Experience in evaluating growth opportunities for the calibration department.

　　Knowledge and ability to calibrate most equipment assigned to the department.

　　Willingness to travel, including client visits.

　　Regular client interaction to facilitate growth and satisfaction.

　　Bachelor's degree preferred or a combination of education and experience.

　　Demonstrated leadership abilities in team management and production.

　　Strong problem-solving skills.

　　Excellent communication and interpersonal skills.

　　Pay Range:

　　Base Salary: $150,000 - $170,000 annual USD

　　Bonus: Leadership Incentive Plan

　　EOE/AA/M/F/Vet/Disabled

　　Cal-Tek is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status or any other protected characteristic as established by law.