Operations Delivery Lead

Location:

Hyderabad, TG, IN, 5000019

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

Barry Callebaut Digital (BC Digital) is on a mission to lead the digital revolution in the chocolate industry, and we're looking for an Operations Delivery Lead to manage the applications operations and delivery in our Applications Management unit. You will be responsible for the demand intake process, resource planning, and financial and budget management for the operations of our solution enhancements and projects. In addition, you will drive continuous process improvements for our application operations. As a direct report to the VP of Applications Management, this position actively steers relationships with external operations partners and internal stakeholders. Your subject matter expertise will guide our teams, and drive a forward-thinking and scalable strategy for a highly performing applications delivery unit.

Key responsibilities include

Report directly to the VP of Applications Management as the lead for the successful operations delivery of our IT solutions

Oversee and manage the demand intake process for enhancements and projects

Closely align demand and requirements process with digital business-facing stakeholders, continuously striving for maximum efficiency

Ensure transparency of the demand pipeline, balancing business requirements with internal and external resource availability

Ensure efficient allocation of internal and external resources for the successful delivery of enhancements and projects

Plan and schedule enhancements and projects in close alignment with digital business-facing stakeholders

Manage the financial planning and budgeting for the application operations and delivery and ensure cost control/optimization

Identify skill gaps and strategies to ensure a skilled staffing pool

Steer and monitor external vendor(s) for the successful provisioning of Operations Delivery capacity and services

Drive continuous process improvement across the application operation processes and implement best practices

Foster a culture and practices of automation, continuous integration/continuous delivery (CI/CD), and collaboration together with our DevOps engineers, and test and release management experts

Provide reports to senior management on operational matters, ensuring transparency and alignment

About you

Graduate degree in IT/technology, computer science, engineering, business administration or a comparable field

Proficient in English, both written and verbal.

7-10 years of relevant experience in application operations, applications delivery management or similar with a strong focus on SAP

Additional Salesforce expertise is highly beneficial

Deep understanding of software development, deployment processes, and operational best practices

Deep expertise in budget and resource management for applications operations and delivery teams

Extensive experience working with external vendors and managing outsourcing agreements incl. SLAs

Significant e xperience with cloud platforms (e.g. Azure, AWS, GCP) and container orchestration (e.g. Kubernetes, Docker Swarm)

Significant e xperience with CI/CD pipelines, version control systems (e.g. Git), and Infrastructure as Code (IaC) tools (e.g. Terraform, Ansible, etc.)

Demonstrated success in driving change collaboratively on a global scale ; a cting as SME where required

Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and external partners

Skills to create internal and external partnerships/networks across the organization with technical and non-technical stakeholders

Independent and self-driven personality with strong analytical skills and techniques

Exhibits a passion for digital technology and innovation, constantly seeking new and creative solutions to enhance processes, decision-making and user experiences

Embraces agile methodologies and flexible thinking to adapt to changing digital trends and business needs, fostering a culture of continuous improvement and learning

Is a true team player, supporting their colleagues by sharing knowledge and experience and is committed to joint team success

Possesses good problem-solving skills and analytical thinking

Capable of effecting communication, conveying complex problems clearly and persuasively to internal and external stakeholders

Puts a strong emphasis on teamwork and cross-functional collaboration, with the ability to build and maintain relationships across different levels of the organization and with external partners

Maintains focus and composure in the face of setbacks, showing resilience and the ability to pivot strategies as necessary in response to new challenges and opportunities

At Barry Callebaut, we are committed to Diversity Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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