Associate, AML Compliance - Quezon City, Philippines

　　Are you ready to work with an international organization committed to making financial services accessible to people everywhere? Are you ready to unleash your potential in a global business that is committed to making financial services accessible to people everywhere? Then it's time to join Western Union as an Associate for AML Compliance.

　　Western Union powers your pursuit.

　　Role Responsibilities

　　Responsible for providing technical support for Customers, Agents and/or Services Associates performing complex duties with a high level of technical/business knowledge.

　　Work will be a mix of both on-line and off-line duties and will be specific to one of the following functions: Government Sanctions Interdictions (GSI), Agent Victim Fraud (AVF), or Know Your Customer (KYC).

　　Responsibilities related to GSI are day to day transaction management, information verification, conducting investigations and servicing inquiries received over the phone or email.

　　Will perform inbound and outbound phone interviews with customers, educating and raising awareness about consumers, Agents and/or Services Associates.

　　Responsibilities related to AVF are utilized all available tools and analyse relevant information to identify if fraud was committed against a Western Union location.

　　Will deliver customer support in relation to identification process by handling the information inquires and handling complaints.

　　Responsibilities related to KYC is identifying how Western Union services are being used by our frequent customers.

　　Will perform investigations on customer's transactional history, interviews customers over the phone/e-mail or other off-line applications and makes a decision whether Western Union services can be used further.

　　Role Requirements

　　College degree is a plus.

　　Strong English language skills are mandatory.

　　Strong verbal, written and listening skills.

　　Analytical, reactive, and attentive to details.

　　Ability to multi-task and to work independently.

　　We make financial services accessible to humans everywhere. Join us for what's next.

　　Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

　　Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

　　Benefits

　　You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

　　( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

　　Your Philippines specific benefits include:

　　Paid sick leave and vacation leave

　　HMO coverage with free unlimited dependents from day 1 of employment

　　Performance incentive program / Performance Bonus

　　Unique incentive program

　　Hybrid working arrangement

　　Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

　　Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee's working days per month.

　　We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

　　#LI-Hybrid

　　#LI-ML1

　　Estimated Job Posting End Date:

　　01-31-2024

　　This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.