Aston Carter is working with a great company in Kansas City seeking to hire multiple Operations Coordinators on their team! Our client offers a great work environment, growth opportunities, and hybrid work schedule. This is a great opportunity for anyone with prior logistics, customer service, retail, or data entry experience who enjoys working in a fast paced environment.

　　Job Description:

　　The Associate Operations Coordinator performs basic operational tasks that enable the customer to meet the transportation needs of their customers and carriers. With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment.

　　DUTIES AND RESPONSIBILITIES

　　With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing

　　Monitor task boards and assigned email accounts to respond to customer and carrier requests

　　Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training

　　Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary

　　Validate and ensure the accuracy of load data in systems according to customer standards

　　Other duties or responsibilities as assigned according to the team and/or country specific requirements

　　Skills & Qualifications:

　　Required:

　　High school diploma or GED

　　Previous customer service experience in a fast paced environment

　　Experience working on multiple screens is preferred

　　Preferred:

　　Bachelor’s degree from an accredited college or university

　　Basic Proficiency in Microsoft Office Suite of programs

　　Previous customer service experience in a call center or similar environment

　　Demonstrated communication, prioritization, and time management skills

　　Prior work experience that required attention to detail and accuracy

　　Values a diverse and inclusive work environment

　　About Aston Carter:

　　Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

　　At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

　　Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.