Primary contact for store teams and Loss Prevention teams as it relates to fraud activity and significant events. You will be responsible for but not limited to providing support to field loss prevention associates along with other store teams, developing cases with local Law Enforcement to resolve Organized Retail Crime, answering incoming associate calls to assist with shoplifting apprehensions or significant event, researching fraudulent activity, advising partners on fraud patterns and behaviors, and analyzing data and summarizing results.

　　ACCOUNTABILITIES

　　 Assist stores, both Loss Prevention and Store Management, with CCTV surveillance and apprehension of suspected shoplifters

　　 Review and disposition events which could negatively impact overall business, i.e. weather, fires, and other significant events

　　 Subject matter expert surrounding shoplifter behaviors and Kohl's apprehension guidelines

　　 Guide store associates in proper actions regarding potential fraud or loss

　　 Independently identify incidents of associate fraud and theft activity thru data analyst and other investigative sources

　　 Answer calls from alarm monitoring center and making appropriate decisions on alarm disposition

　　 Handling incoming store calls for suspected credit card fraud

　　 Making follow up calls to potential credit card fraud victims

　　 Assess shoplifting patterns and techniques to identify organized retail crime activity

　　 Work closing with a multitude of law enforcement agencies

　　 Active monitoring of at risk store locations

　　 Develop and follow up on BOLO alerts

　　 Provide updated information related to store closings

　　 Communicate effectively verbally and written with leadership and store teams

　　QUALIFICATIONS

　　 REQUIRED:

　　 High School diploma or equivalent

　　 Assertive and persuasive

　　 Extreme multi tasker

　　 Attention to detail

　　 Quick decision maker

　　 PREFERRED:

　　 Experience in shoplifting apprehensions, fraud investigations and retail store operations

　　 Working knowledge of Microsoft and Google applications

　　 Ability to analyze data and summarize results

　　 Prior retail loss Prevention experience

　　 SPECIAL REQUIREMENTS

　　 Ability to work a flexible schedule to include nights and weekends as needed