Operations AdvisorJob CategorySales & Customer SupportLocationSeattle, WashingtonReq. ID163540Job TypeFull-timeTesla participates in the E-Verify ProgramWhat to ExpectThe RoleThe Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.What You'll DoWork closely with other employees to ensure smooth transitions for customers toward a successful delivery appointmentDemonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracyMaximizing Tesla Scheduling Service calendar for drives and deliveryMaintaining store facilities: supplies ordering, work orders, vendor communicationMaintaining store fleet: coordinating service, allocation ManagementSupport training, new hire onboarding, organizing and/or executing validationsCompiling and running daily + weekly reports to analyze store performance and improveMaintaining brand and EHS standards, cascading feedback or adjustments to local teamMonitoring and executing expensesKeyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recapsPerform additional responsibilities as assigned to meet business need including Sales and DeliveryWhat You'll BringAt least 1 year of related experienceProactive team member who is goal-oriented + highly motivatedProven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to workGreat attention to detail with strong organization and communication skillsPositive, enthusiastic and passionate mindsetProficient with Microsoft Office suite and CRM tools (Salesforce preferred)Ability to work evening hours, weekends and holidays in a retail environmentAbility to obtain appropriate state licensing, where applicableMust be at least 18 years of age and maintain a valid driver's license and an acceptable and safe driving recordMust be able to successfully pass a pre-employment background checkLegal right to work in the United StatesCompensation and BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insur