On-Site Services Business Admin

　　Bring your passion and your energy and be a part of a global team that strives to provide superb customer service to the business. Develop yourself on a project that has a real impact on our service to the business. Help us ensure SLAs are being met, define areas for improvement, and monitor KPI's. Come join our team and make a difference.

　　General Information

　　As an On-Site Services Business Administrator, you will assist the On-Site Services global team in facilitating a new program structure. You will use professional communication, critical thinking, and time management skills to work with our global team as well as our regional base America's team.

　　Tasks

　　Monitor Service Level Agreements across the team and help develop and implement strategies to improve overall performance.Conduct research and analysis to support the decision-making processAssist in creating, managing, and organizing documents, reports and recordsCreate and updating business presentations and reports for the improvement processMonitor KPI'sDocument proceduresCreate training documentation

　　Reporting

　　Create Service Level Agreement ReportsCreate improvement process reportsCreate an "OSS Annual Service Measurement Report" with KPIs, insights, and shortage of the new OSS structure

　　Requirements

　　Basic Qualifications

　　Currently enrolled in a Bachelor's or Master's program in Business Administration or related fieldProficient in O365 (Word, Excel, PowerPoint, Sharepoint)Strong self-management skillsAbility to adapt and learn quickly in a dynamic work environment

　　Personal qualities

　　Results-driven and a proven problem solverAbility to work across culturesExcellent verbal and written communication skills.Ability to handle multiple tasks and meet deadlines.Strong attention to detail and organizational skills.Ability to work independently as well as collaborate effectively in a team environment