120010BRTitle:Onboarding AssociateJob Description:Onboarding Associate

　　MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.

　　Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company’s culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.

　　Summary

　　The Onboarding Associate is responsible for supporting post-offer employment screening activities for candidates in the Onboarding process. Supports with a primary focus on compliance and superior customer service, while representing professionalism within all relationships.

　　Essential Job Functions:

　　Deliver an excellent customer service experience to employees

　　Ensure all potential employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant

　　Oversee and manage candidate background and drug testing

　　Perform a virtual review of employment documents in support of Form I9 requirements

　　Manage candidate pre-employment documents and ensure it is completed in a timely manner

　　Ensure client pre-employment requirements, forms, policies, and documents are completed

　　Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process

　　Document all candidate touchpoints and communicate updates in a timely manner

　　Support issue resolution with regards to the Onboarding process, including working closely with Recruiting partners to communicate required activities that need to happen and interacting with candidate for the required follow-ups with a goal of ensuring compliance, customer satisfaction and timeliness

　　Partner with HR, Employee Support Group and Operations teams to resolve employee issues

　　Use Salesforce case management tool for supporting employee phone and email inquires

　　Required Knowledge, Skills and Abilities:

　　Ability to engage employees and establish relationships

　　Ability to prioritize, organize, problem solve, meet deadlines and goals

　　Ability to communication effectively

　　Ability to work as part of a team and contribute to the success of a group

　　Ability to work in a changing environment and adapt to the needs of the business

　　Excellent communication and relationship building skills

　　Thorough knowledge of business policies and human resource practices

　　Ability to build strong partnerships with all internal customers

　　Integrity and ability to maintain confidentiality and personal credibility

　　Action and detail oriented; able to prioritize while handling multiple tasks

　　Quick and strong decision-making skills

　　Job Requirements:

　　2 + years’ experience in a customer service-related position

　　Associates degree or two years of applicable experience in customer service

　　BA/BS degree in Human Resources or Business preferred

　　Strong work ethic, personal integrity and character, positive attitude

　　Work in-office in Jacksonville, FL with the option to be remote on Friday

　　Auto req ID:120010BRState:Florida Job Category:Open Submission Additional Information:MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

　　Medical, dental & vision

　　401(k)/Roth

　　Insurance (Basic/Supplemental Life & AD&D)

　　Short and long-term disability

　　Health & Dependent Care Spending Accounts (HSA & DCFSA)

　　Transportation benefits

　　Employee Assistance Program

　　Time Off/Leave (PTO, Vacation or Sick Leave)

　　San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

　　If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.Work Site City Selection:Jacksonville