The Role

　　Onsite Support Key Responsibilities

　　Provide on-site technical support to colleagues that includes, troubleshooting hardware, software, and the setup of laptops as required.

　　Install, configure and maintain in-office workspaces, printers and other IT peripherals as required.

　　Collaboration with other IT teams to ensure the seamless integration of systems and resolve various complex technical issues that cannot be resolved remotely.

　　Execute on the recovery and disposal of hardware while maintaining effective inventory controls.

　　Support the business in aligning existing or new service. delivery, support solutions to meet requirements and expectations whilst aligning to company strategies.

　　Effectively manage the purchasing, distribution and stock level of IT peripherals within designated locations

　　Diagnose and resolve technical issues promptly and efficiently.

　　Escalate unresolved or systemic issues to the appropriate IT support teams and follow-up to ensure timely resolution.

　　The Requirements

　　Minimum of 2–3 years experience as an onsite support technician for Local Services (Onsight Support Services) Technology Services.

　　Proven ability to resolve and set up hardware to include: desktops, laptops, and technical equipment.

　　Previous experience dealing with change delivery of local technical service teams.

　　Previous experience of working with large service provider for delivery of effective solutions and services.

　　Propagate a culture of excellence, openness, communication, and support.

　　Assist in the ongoing development and implementation of solutions that are appropriate for the WTW environment.

　　Apply technology awareness and associated management skills to guide Service partner and other team members to achieve their full potential.

　　Understanding of Information Technology Infrastructure Library (ITIL) principles for delivering standardized IT services.

　　Equal Opportunity Employer