On Call Coordinator

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　　Job Details

　　Requisition #:

　　193319

　　Location:

　　Plainville, CT 06062

　　Category:

　　Administrative/Clerical

　　Requirements

　　Position Overview

　　The On Call Coordinator is primarily responsible for management of the scheduling of caregivers that meet the patient’s needs after office hours and on weekends. Responsible for triaging calls that come to the branch after hours and either solve the operational issue or forward the issue to the clinician on-call.

　　Essential Job Functions

　　• Maintains a current awareness of the abilities and limitations of each field/external staff member.

　　• Consistently counsel field/external staff members to provide exceptional customer service.

　　• Demonstrates a thorough knowledge and adherence to company policies and procedures; holds staff accountable for carrying out all policies and procedures as outlined in the manuals.

　　• Maintains an active involvement and effectively utilizes nurses when assigning cases.

　　• Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.

　　• Maintains an excellent rapport with patients and caregivers and effectively promotes harmonious interpersonal relationships.

　　• Coordinates staffing needs according to branch location guidelines

　　• Manage and maintain staffing schedule according to branch location guidelines

　　• Coordinate orientation and training scheduling when necessary

　　• Coordinate work schedules by allocating employees in shifts and positions

　　• Coordinate shift back-fill activities in the event of caregiver tardiness or absences

　　• Be primary point of contact with patient family regarding staffing schedules after business hours

　　• Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates.

　　Requirements

　　• High school diploma or GED

　　• Must be able to work after hours on-call schedule

　　• Proficient Microsoft Office skills

　　• Proficient typing skills

　　Preferences

　　• Bachelor’s Degree

　　• Healthcare experience a plus

　　• Bilingual a plus

　　Other Skills/Abilities

　　• Must be able to adhere to confidentiality standards and professional boundaries at all times

　　• Ability to remain calm and professional in stressful situations

　　• Ability to multi-task

　　• Attention to detail

　　• Time Management

　　• Effective problem-solving and conflict resolution skills

　　• Excellent organization and communication skills

　　• Quick-thinking and astute decision making skills

　　Physical Requirements

　　• Must be able to speak, write, read and understand English

　　• Occasional lifting, carrying, pushing and pulling of 25 pounds

　　• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

　　• Ability to climb stairs

　　• Must have visual and hearing acuity

　　Environment

　　• Performs duties in an office environment with occasional field visits during agency operating hours

　　• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

　　Other Duties

　　• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

　　As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

　　Notice for Job Applicants Residing in California (https://www.aveanna.com/CCPANotice.html)

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