Date Posted:

　　2024-01-18

　　Country:

　　Hong Kong

　　Location:

　　12/F & 13/F Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong

　　Job Responsibilities:

　　Reporting to the Senior Manager, Service Performance Excellence, this role contributes to execute the performance excellence transformation initiatives, manage customer complaints system, strengthen internal communication, and support employees to successfully embrace and adopt changes to drive business success.

　　Collaborate with different branches to facilitate and implement holistic performance excellence plans in both field and sales teams through understanding customers and employees’ experiences, identifying improvement needs, formulating solutions, defining success metrics and measurements; and tracking performance against business goals.

　　Facilitate the refine process of workflow improvement, address employee pain points and enhance customer experience.

　　Participate in evaluating the changing impact through understanding employee adoption experience and soliciting inputs and feedbacks. Translate comments into continuous improvement actions.

　　Reinforce and sustain performance by executing change motivation strategies.

　　Monitor customer compliant system and keep track on customer satisfaction level to ensure close loop management.

　　Liaise with technical training team and cross function experts to raise performance bar by addressing needs and arranging structured trainings to fill the competencies gaps.

　　Reinforce departmental directions and change messages through timely and effective internal communication approaches, such as organizing employee communication sessions and preparing videos or other digital communications.

　　Strengthen sense of belongings, innovation, and collaboration among teams by planning and organizing regular field site visits and employee engagement campaigns.

　　Requirements:

　　A university degree in Business Administration, Communications, Translation, or related discipline.

　　Minimum 2 years’ relevant working experience.

　　Good planning, organizational, analytical, and problem-solving skills.

　　Highly motivated, agile, and proactive with strong sense of responsibility.

　　Strong communication and interpersonal skills, able to interact and influence across.

　　Excellent command of written and spoken English and Chinese.

　　Proficiency in MS Word, Excel & PowerPoint. Digital savvy. Experienced in design software and video editing skills.

　　We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (* Employee Scholar Program up to $160,000/ person for each degree*)

　　Website: http://www.otis.com/

　　Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.

　　By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.

　　If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

　　Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

　　You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

　　When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

　　We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

　　Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

　　Become a part of the Otis team and help us #Buildwhatsnext!

　　Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected] .

　　Privacy Policy and Terms:

　　Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

　　We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.